KEEGAN KRAMER
Riverside,CA
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
9
9
years of professional experience
Work History
Restaurant Supervisor (RS)
Old Spaghetti Factory
07.2023 - Current
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
Secretary
Old Spaghetti Factory
05.2023 - Current
- Entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Handled day-to-day accounting processes to drive financial accuracy.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
Restaurant Busser
Old Spaghetti Factory
06.2022 - 05.2023
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Provided respectful and courteous bussing services while operating within active dining rooms.
Floor Staff
Regal Cinemas
10.2021 - 06.2022
- Reconciled receipt totals with cash and credit payments.
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Merchandiser
Reyes Coca Cola Bottling
05.2020 - 06.2021
- Established strong vendor relationships to maintain and support business.
- Answered customer questions regarding store merchandise, department information and pricing.
- Planned and coordinated product availability for advertising and promotion purposes.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Updated pricing and signage to complete product displays and educate customers.
Aquatics Specialist
PETCO
02.2020 - 05.2020
- Ensure that proper aquatic care is being provided to all aquatic life in the store
- Act as primary resource in the store for all aquatic life education and care
- Give exceptional customer service in all areas of the store
- Provide full store merchandising support
- Achieve store sales in the aquatic life areas through education and elevated customer care
Customer Service-Aquatics Specialist
Elliott’s for Pets
06.2016 - 12.2019
- Key Holder, Cash Handling
- Performed merchandising & supervisory/active support when store manager was unavailable
- Responsible for onboarding and training new hires
- Managed monthly Aquatics budget (approx $10k p/month)
- Overall extensive knowledge on pet care and nutrition
- Effectively drive sales through excellent customer service
INTERNSHIP
Parma Grill and Tap
06.2015 - 09.2015
- Stocking & kitchen support
- Inventory prep
Education
GED -
Moreno Valley Adult School
Riverside, CA2017
Skills
- Exceptional Customer Service
- Accurate inventory management and merchandising
- Microsoft Office Suite
- Key stakeholder relationship building
- Product and Service Sales
- Cash Handling
- Time management
Timeline
Restaurant Supervisor (RS)
Old Spaghetti Factory
07.2023 - Current
Secretary
Old Spaghetti Factory
05.2023 - Current
Restaurant Busser
Old Spaghetti Factory
06.2022 - 05.2023
Floor Staff
Regal Cinemas
10.2021 - 06.2022
Merchandiser
Reyes Coca Cola Bottling
05.2020 - 06.2021
Aquatics Specialist
PETCO
02.2020 - 05.2020
Customer Service-Aquatics Specialist
Elliott’s for Pets
06.2016 - 12.2019
INTERNSHIP
Parma Grill and Tap
06.2015 - 09.2015
GED -
Moreno Valley Adult School
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