Keeghan Mechem
Austin,TX
Summary
I am an energetic full-time student passionate about delivering excellent customer service. My academic coursework and real-world experience have honed my skills in exceeding customer expectations. I thrive in fast-paced environments, confidently leveraging my problem-solving abilities to ensure customer satisfaction. Committed to continuous learning and growth, I am eager to contribute my positive attitude and customer-focused mindset to any team.
Overview
6
6
years of professional experience
Work History
Crew
Trader Joe's
12.2022 - 04.2023
- Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Operated cash register to accurately process and record customer payments.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
Barista
Summer Moon Coffee
08.2020 - 04.2022
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees in groups and in one-on-one scenarios.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Barista
Black Rock Coffee
02.2019 - 04.2020
- Give five-star customer service, run a drive through window, take customer orders, operate a cash register, create hand-crafted beverages and communicate effectively
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas
Program Instructor
YMCA
09.2018 - 02.2019
- Manage after school care for 30 to 40 children from ages 5 through 13, carefully manage a check-in/check-out log, communicate with parents, lead and create activities, shop for supplies, lock up and secure buildings, supervise other childcare assistants, as well as oversee other daily business operations
- Orientated children to programs, special events and opportunities while promoting safety, program rules
Server & Busser
SOHO House
03.2017 - 01.2018
- Took orders, presented specials, upsold through menu suggestions including wines, liquors, and five course meals with professional appearance and mannerism, maintained clean and sanitary work areas and tables, anticipated and fulfilled guest needs and requests, followed proper plate presentation and garnished set up details, prepared checks, and collected payments
Education
Engineering Certification - Audio Engineering
The Recording Conservatory of Austin
Austin, TX12.2024
High School Diploma -
Mt Spokane High School
Mead, WA2015
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
- Cleaning
- Self-discipline
- Integrity and Honesty
Timeline
Crew
Trader Joe's
12.2022 - 04.2023
Barista
Summer Moon Coffee
08.2020 - 04.2022
Barista
Black Rock Coffee
02.2019 - 04.2020
Program Instructor
YMCA
09.2018 - 02.2019
Server & Busser
SOHO House
03.2017 - 01.2018
Engineering Certification - Audio Engineering
The Recording Conservatory of Austin
High School Diploma -
Mt Spokane High School
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