Keeks Augustin
Fort Lauderdale
Summary
Highly skilled Bartender/ Waitress experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
10
10
years of professional experience
Work History
Server/Bartender
Dream Hookah Lounge
Hollywood
04.2026 - Current
- Provided excellent customer service in a vibrant lounge environment.
- Assisted guests with menu selections and beverage recommendations.
- Maintained cleanliness and organization of dining areas and service stations.
Waitress
Da Cave
Miami
03.2026 - Current
- Provided excellent customer service in a fast-paced restaurant environment.
- Took and processed food and beverage orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
VIP Bottle Service Waitress
The Office Miami
Miami
11.2020 - 01.2023
- Delivered VIP bottle service in upscale environment, catering to large guest parties and celebrity clientele.
- Assembled VIP bottle service kits with garnishes, mixes and bottles to solicit to guests.
- Managed reservations, parties and events to coordinate special occasions for guests.
- Interacted casually with customers, taking drink and bottle orders.
- Took drink orders from tables and bar area and relayed to bartenders.
- Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
- Set up tables in between patrons to reduce wait times.
- Presented menus and answered questions regarding items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Served drinks and food to VIP guests in a timely manner, ensuring satisfaction with every order.
Bottle Girl
Vegas Cabaret
Fort Lauderdale
11.2017 - 03.2018
- Anticipated guest needs, refilled drinks and cleared empty glasses.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Documented performance, safety and customer service needs to improve operations.
- Assisted servers by taking drink orders from tables and delivering them while monitoring arriving patrons.
- Assembled VIP bottle service kits with garnishes, mixes and bottles to solicit to guests.
- Delivered VIP bottle service in upscale environment, catering to large guest parties and celebrity clientele.
- Stocked server areas with supplies before, during and after shifts.
- Prepared for busy periods by restocking stations and maintaining clean work areas.
- Participated in ongoing training to enhance job skills and knowledge.
- Resolved guest complaints to maintain complete customer satisfaction.
- Totaled checks and used cash register to accept payment for services.
Bartender
Joys Roti
Sunrise
06.2016 - 01.2017
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Upsold customers from shelf to premium brands to help boost sales.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Balanced daily registers and generated sales reports for management.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Education
Associate of Science - Health Sciences
Broward College
Fort Lauderdale, FLHigh School Diploma -
Boca Raton Community High School
Boca Raton, FLSkills
- Service-Oriented
- Conflict Resolution Expertise
- Order Accuracy and Delivery
- High Volume Dining
- Staff Training
- Workflow Coordination
- Relationship Building
- Cool Under Pressure
- High Energy and Stamina
- Age Verification
- Reservations Management
- Reliable and Responsible
- Multitasking and Prioritization
- Adaptable and Flexible
- Outstanding Customer Service
Timeline
Server/Bartender
Dream Hookah Lounge
04.2026 - Current
Waitress
Da Cave
03.2026 - Current
VIP Bottle Service Waitress
The Office Miami
11.2020 - 01.2023
Bottle Girl
Vegas Cabaret
11.2017 - 03.2018
Bartender
Joys Roti
06.2016 - 01.2017
Associate of Science - Health Sciences
Broward College
High School Diploma -
Boca Raton Community High School