Keelan Castro
Lawrence,KS
Summary
Customer-focused professional with experience in high-volume environments, client communication, and problem resolution. Proven ability to manage multiple workflows, handle sensitive information with accuracy, and deliver timely, effective support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Personal Trainer and Fitness Manager
Genesis Health Clubs
Lawrence, KS
08.2022 - Current
- Communicate daily with clients to address questions, scheduling needs, and performance concerns
- Provide personalized solutions to improve client satisfaction, retention, and overall experience
- Build strong relationships through consistent follow-up, accountability, and support
- Manage multiple client interactions in a fast-paced environment while maintaining high service standards
- Oversee daily operations and support a team of trainers, ensuring quality service delivery
- Drive revenue growth through client consultations, sales, and program recommendations
- Developed personalized fitness programs tailored to individual client goals and needs.
- Conducted comprehensive fitness assessments to evaluate client progress and adjust training plans.
Financial Service Representative
DST Systems
Lawrence, KS
10.2019 - 08.2022
- Processed and accurately applied high-volume employee and employer retirement contributions to client accounts, ensuring compliance with plan guidelines and strict deadlines
- Reconciled contribution data and resolved discrepancies collaborating with cross-functional teams to improve data integrity and minimize financial errors
- Managed multiple operational workflows simultaneously in a fast-paced environment while consistently meeting accuracy and productivity benchmarks
- Delivered reliable, detail-oriented support for financial transactions, demonstrating strong accountability in handling sensitive client data
Education
Bachelor of Arts - Biology
University of Kansas
Lawrence, KS05-2022
Skills
- Relationship Building & Retention
- Customer Support & Client Communication
- Problem Solving & Conflict Resolution
- Team Collaboration & Leadership
- High-Volume Workload Management
- Attention to Detail & Accuracy
Certification
- NASM CPT
- NASM CES
- NASM CNS
- CPR/AED
Timeline
Certified Personal Trainer and Fitness Manager
Genesis Health Clubs
08.2022 - Current
Financial Service Representative
DST Systems
10.2019 - 08.2022
Bachelor of Arts - Biology
University of Kansas