Keelan Short
Everett
Summary
With a proven track record at Chinook Services, I excel in project management and customer engagement, driving projects to completion while ensuring client satisfaction. My expertise in fiber optic installation and ability to foster strong relationships have consistently enhanced operational efficiency and customer loyalty. Experienced with planning and executing comprehensive project plans. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met. Track record of implementing efficient processes and achieving project goals.
Overview
10
10
years of professional experience
Work History
Lead Technician
Chinook Services
01.2017 - 04.2020
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
Coax/Fiber Splicer
Cablecom
04.2020 - 10.2023
- Tested fiber optic cables and documented results.
- Improved network performance by skillfully splicing fiber optic cables in various environments.
- Maximized project efficiency, coordinating with team members to complete installations on schedule.
- Demonstrated adaptability when faced with unexpected challenges or changes in project parameters.
- Refined techniques over time, leading to increased speed and precision in completing complex splicing tasks.
- Collaborated effectively with cross-functional teams to achieve seamless integration of new networks.
- Performed repairs on severed fiber cables to restore to complete functionality.
- Spliced, bonded, ground and terminated cables.
- Built splice cases to enclose exposed transmission lines.
- Contributed to successful project completion by proactively identifying potential obstacles and developing contingency plans accordingly.
Project Manager
Chinook Services
10.2023 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Monitored project performance to identify areas of improvement and make adjustments.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
Car Salesperson
Chevrolet Of Everett
07.2015 - 01.2017
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Education
High School Diploma -
Kamiak High School
Mukilteo, WA06.2015
Skills
- Project Management
- Project Planning
- Project planning and development
- Project Scheduling
- Strategic Planning
- Customer Relations
- Advanced problem solving
- Project estimation and bidding
- Cross-Functional Collaboration
- Customer care
- Relationship Building
- Customer Relationship Building
- Customer Engagement
- Networking
- Sales process
- Negotiation
- Sales Presentations
- Cold-calling
- Closing Techniques
- Fiber Termination
- Fiber Optic Routing
- Fusion Splicing
- Network Troubleshooting
- Connector Inspection
- Signal Analysis
- Fiber Optic Installation
- Equipment Calibration
- Optical Loss Testing
- Hand-tool proficiency
- Operating equipment
- Active listening abilities
- Quality control inspection
- Stress Tolerance
Timeline
Project Manager
Chinook Services
10.2023 - Current
Coax/Fiber Splicer
Cablecom
04.2020 - 10.2023
Lead Technician
Chinook Services
01.2017 - 04.2020
Car Salesperson
Chevrolet Of Everett
07.2015 - 01.2017
High School Diploma -
Kamiak High School
Similar Profiles
Kendra BjornKendra Bjorn
Owner/Manager at The Maids and Chinook ServicesOwner/Manager at The Maids and Chinook Services
Jackie BURTJackie BURT
Corporate Financial Controller at Chinook Air/ Safeway Consulting ServicesCorporate Financial Controller at Chinook Air/ Safeway Consulting Services
Adrienne SkublicsAdrienne Skublics
Mathematics Teacher at Chinook Learning ServicesMathematics Teacher at Chinook Learning Services
Madison PelsorMadison Pelsor
Server at Buffalo Wild WingServer at Buffalo Wild Wing
Mariama JattaMariama Jatta
Registered Nurse at Everett CenterRegistered Nurse at Everett Center