Owen Casino
Wake Forest,NC
Summary
Hardworking Project Manager offering more than 20+ years of leadership experience working with teams on Audi-Visual projects. Self-motivated team player who takes initiative to solve problems and create opportunities .Demonstrated success delivering on-target, quantifiable results with customer satisfaction. Successful at building and maintaining open communication between team members, clients and leadership. Quality-driven and proactive with in-house teams and clients. Authoritative Lead Technician with 20+ years overseeing smooth, efficient operations at audio-visual related companies. Proficient in managing both digital engineering assets and departmental personnel. Prepared to apply deep technical knowledge and deft personnel management skills to streamline employers' technical operations.
Overview
27
27
years of professional experience
Work History
Lead Technician
Strategic Connections, Inc.
Raleigh, NC
01.2021 - Current
- Supervised end-user support efforts, designing policies to establish consistent service guidelines and reliable ticket resolution.
- Commissioned third-party vendors and technicians to augment on-site technical support assets.
- Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Planned, scheduled and delegated daily work to team of employees.
President
AVX-Change, Inc.
Fuquay Varina, NC
09.2001 - 01.2021
- Achieved under-budget and on-time project management to adhere to project goals for 20 years.
- Supported and supervised teams of eight audio visual professionals teams.
- Researched new audio and visual equipment before seeking purchasing authorizations and implementation.
- Employed job costing, proposals demos, conferencing technologies as needed for meetings and client presentations.
Supported repaired replaced and maintained all A/V equipment.
Ensured that all scheduled projects were completed on time.
Provided Support and Training all A/V equipment and related supplies to maximize performance.
Audio Visual Manager
AMX Corporation
Richardson, TX
07.1994 - 12.2000
- Showcased product features to customers and discussed technical details to overcome
- Communicated client satisfaction trends and product usage to marketing, sales and product development groups.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Provided sales technical support for A/V equipment, as necessary.
Managed trade shows, client presentations, coordinated and performed pre and after sale presentations, end-user software and hardware training. - Supported over 200 integrators/resellers by preparing proposal quotations, specification responses, system design, product demonstration, joint sales calls, and trade show representation.
- Managed OEM relationships with AMX partnerships that included IBM and ADC-Telecom
- Responsible for meeting and exceeding sales from 1994-99.
- Maintained solid communications with external dealers and vendors.
Education
Associate of Arts - Business Management
Richland Community College
Degree - Computer Hardware Technology
Total Technical Institute
OHRefrigeration Repair & Operations: Basic Electricity; AC motors; O&M Refrigeration equipment - undefined
West Side Institute of Technology
Associate of Arts - Business Management
Mesa Community College
Mesa, AZ1990
Skills
- Schematics Interpretation
- Remote Support Management
- Project Management
- Troubleshooting
- Project support
- Time management
- A/V System Testing
- Project estimation and bidding
- Video Conferencing System Testing
Timeline
Lead Technician
Strategic Connections, Inc.
01.2021 - Current
President
AVX-Change, Inc.
09.2001 - 01.2021
Audio Visual Manager
AMX Corporation
07.1994 - 12.2000
Associate of Arts - Business Management
Richland Community College
Degree - Computer Hardware Technology
Total Technical Institute
Refrigeration Repair & Operations: Basic Electricity; AC motors; O&M Refrigeration equipment - undefined
West Side Institute of Technology
Associate of Arts - Business Management
Mesa Community College
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