Keelan Vaughn
Fate
Summary
Dynamic professional with extensive experience at Crumbl Cookies, excelling in team leadership and customer service. Proven ability to enhance operational efficiency and resolve conflicts effectively. Skilled in cash handling and staff training, consistently delivering exceptional guest experiences while ensuring compliance with safety standards.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Assistant Manager/Shift Lead
Crumbl Cookies
Garland
04.2025 - Current
- Supervise employees, assign duties, and create shift schedules.
- Monitor team performance to ensure all tasks are completed efficiently.
- Report shift-related issues to management as needed.
- Manage employee requests and address policy concerns.
- Ensure compliance with company policies, health standards, and safety procedures.
- Coach team members and train new hires.
- Open and close registers, reconcile daily cash intake, and prepare deposits.
- Resolve customer concerns and mediate employee disputes professionally.
- Operate kitchen equipment, including ovens, scales, and food processors.
- Prepare dough, portion cookies, and apply frosting and decorations.
- Maintain overall store cleanliness and sanitation.
- Implement tools and processes to support bakers’ daily tasks.
Kitchen Team Member/Cook/Cashier
Buffalo Wild Wings
Rockwall
07.2022 - 11.2025
- Prepare menu items using frying, grilling, sautéing, steaming, and baking techniques.
- Maintain and restock food inventory.
- Clean and organize workstations.
- Train new kitchen staff members.
- Greet guests, answer phones, and assist with to-go orders.
- Efficiently process POS transactions for walk-in and phone orders.
- Provide accurate wait-time estimates for takeout orders.
- Deliver food and confirm order accuracy with guests.
- Handle cash transactions, count cash drawers, and ensure accuracy at shift start/end.
- Maintain accurate accounting of all transactions and payments.
- Present takeout orders and verify items with guest receipts.
Fulfillment Center Warehouse Associate
Amazon
Irving
11.2020 - 05.2021
- Receive, sort, and store inventory items.
- Pick and pack customer orders for shipment.
- Load packaged orders onto trucks.
- Use barcode scanners to track products and follow automated prompts.
- Troubleshoot order or system issues.
- Ensure products meet quality control standards.
- Operate PIT equipment, including forklifts and pallet drivers, at heights up to 35 feet.
Sales Associate
Champs Sports
Frisco
11.2019 - 10.2020
- Engage customers with open-ended questions to identify needs.
- Provide product knowledge and style recommendations.
- Meet personal sales and productivity goals.
- Stay informed on product releases and current trends.
- Complete tasks independently with minimal supervision.
- Deliver outstanding customer service to enhance the shopping experience.
Crew Member
Golden Chick
Lewisville
07.2019 - 10.2019
- Assist customers with placing food and beverage orders.
- Process payments accurately and provide friendly service.
- Bag items, conduct price checks, and honor promotional offers.
- Restock supplies and answer phone inquiries.
Ride Operator
PinStack
Plano
02.2019 - 04.2019
- Assist guests with the safe operation of rides and attractions.
- Report equipment damage or technical issues promptly.
- Engage with guests to create a fun, memorable experience.
- Enforce all ride safety policies and escalate concerns to management.
- Accurately process transactions in the redemption store.
- Maintain stock levels and merchandising displays.
- Perform additional duties as assigned by management.
Education
High School Diploma -
Hebron High School
Lewisville, TX01.2020
High School Diploma -
R.L. Turner High School
Carrollton, TX01.2017
Skills
- Microsoft Office
- Effective communication
- Problem solving
- Retail sales and guest experience
- Time management
- Multitasking and organization
- Staff training and development
- Strategic thinking
- Decision-making
- Customer service and satisfaction
- Workplace safety compliance
- Team leadership
- Team collaboration
- Multitasking ability
- Detail orientation
- Money handling
- Conflict resolution
- POS systems
- Cash handling
Certification
Food Handler
Timeline
Assistant Manager/Shift Lead
Crumbl Cookies
04.2025 - Current
Kitchen Team Member/Cook/Cashier
Buffalo Wild Wings
07.2022 - 11.2025
Fulfillment Center Warehouse Associate
Amazon
11.2020 - 05.2021
Sales Associate
Champs Sports
11.2019 - 10.2020
Crew Member
Golden Chick
07.2019 - 10.2019
Ride Operator
PinStack
02.2019 - 04.2019
High School Diploma -
Hebron High School
High School Diploma -
R.L. Turner High School