Keelee Payton
Health Professional
Fort Worth,TX
Summary
Dynamic individual with hands-on experience in the medical field and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Resourceful and dedicated worker with excellent analytical skills and a demonstrated commitment to providing great service, with the ability to multitask and work well with others or alone. Committed to delivering exceptional care while maintaining patient dignity, comfort, and confidentiality.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CNA/Hospice Aide
Mercy Staffing
06.2024 - Current
- Travel to different homes and facilities to care for hospice patients
- ADL's
- Showers
- Feeding
- Charting
Nursing Assistant
Switch
10.2023 - 12.2024
- Performed basic nursing tasks, such as assisting daily living activities
- Reported changes in patient condition to nursing staff in a timely manner
- Supported nursing staff in providing medical treatments, including wound care
- Provide nursing care and assistance to patients in various healthcare settings
- Move between different locations or facilities to meet staffing needs
Ramp Agent
Envoy Air
05.2022 - 01.2024
- Maintained accurate records of all cargo and baggage loaded/unloaded
- Performed pre-flight and post-flight inspections of aircraft
- Assisted in the safe and efficient movement of aircraft on the ramp
- Unloaded and loaded cargo from aircraft safely and efficiently
- Marshalled aircraft to and from assigned positions on the ramp
- Loaded cargo onto aircraft according to weight and balance requirements
- Inspected and maintained ground support equipment to ensure safe and efficient operation
- Loaded and unloaded baggage and cargo onto and off of conveyor belt systems
- Operated ground-support equipment such as tow tractors, belt loaders, and cargo loaders
Temporary Customer Service/Sales Representative
Omaha Steaks
07.2023 - 12.2023
- Handled high-volume of customer inquiries by phone and chat in a professional and timely manner
- Managed customer relationships and provided exceptional customer service
- Provided excellent customer service and resolved customer issues
- Resolved customer complaints in a timely and satisfactory manner
- Used customer relationship management (CRM) systems to accurately track and manage customer data
- Analyzed customer feedback to identify opportunities for improvement
- Implemented a sales incentive program that increased customer order
- Up-sold product to meet customer needs
Licensed Esthetician
Massage Envy
08.2023 - 10.2023
- Sale products, upsell services, create skin care regimens, provide skin analysis, use chemicals, track time and schedule, provide facial cleanses
Mover/Packer
All My Sons Moving Fort Worth
06.2020 - 07.2021
- Relocate and package customer's homes and possessions, and conduct training for new employees
- Use maps to locate addresses
- Provide out-of-state moving services
Roadside Assistant
Dispatch-AAA
06.2019 - 06.2020
- Answering incoming phone calls, chat, and email
- Check on safety of customers via phone and chat
- De-escalating and escalating calls
- Locating addresses and geo locations
- Selling memberships
- Assign and dispatch providers to customer
- Resolving any issues that may arise
- Manage communication with drivers and customers
PT Clerk
Quick Trip
02.2018 - 06.2019
- Maintain cleanliness of the store and restrooms
- Provide customer service
- Prepare customized food
- Ensure the store's upkeep
- Greeted customers in a friendly and professional manner
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Assisted customers with locating items and providing product information
CNA
Arbrook Nursing and Rehabilitation Center
03.2018 - 06.2018
- Assist residents with activities of daily living (ADLs)
- Bathe residents
- Feed residents
- Accompany residents to doctor appointments
- Performed basic nursing tasks, such as assisting daily living activities
- Reported changes in patient condition to nursing staff in a timely manner
- Supported nursing staff in providing medical treatments, including wound care
CNA
Maple Crest Health Center
12.2015 - 01.2018
- Assist residents with activities of daily living (ADLs)
- Bathe residents
- Feed residents
- Accompany residents to doctor appointments
- Performed basic nursing tasks, such as assisting daily living activities
- Reported changes in patient condition to nursing staff in a timely manner
- Supported nursing staff in providing medical treatments, including wound care
CNA
Central Nebraska Rehabilitation Services
08.2015 - 12.2015
- Assist residents with activities of daily living (ADLs)
- Bathe residents
- Feed residents
- Accompany residents to doctor appointments
- Performed basic nursing tasks, such as assisting daily living activities
- Reported changes in patient condition to nursing staff in a timely manner
- Supported nursing staff in providing medical treatments, including wound care
Education
High School -
Ralston High School
Ralston, NE05.2016
Skills
- Skilled in Upselling
- Organized
- Adaptable
- Well-versed in admission and discharge process
- Skilled in Microsoft Office
- Well-Knowledge in Customer Relationship Management
- Excellent Analysis Skills
- CPC (Certified Professional Coder) in progress
- Conducted Data entry and management
- Proficient in using medical coding software , including Epic
Certification
- CNA
- CPR Certification
- CPC Certification in progress
- Medical Administration Training
- Completed 'Medical Terminology for Coders' online course
- Trained new hires in 90% of roles I have worked
Languages
English
Native or Bilingual
Timeline
CNA/Hospice Aide
Mercy Staffing
06.2024 - Current
Nursing Assistant
Switch
10.2023 - 12.2024
Licensed Esthetician
Massage Envy
08.2023 - 10.2023
Temporary Customer Service/Sales Representative
Omaha Steaks
07.2023 - 12.2023
Ramp Agent
Envoy Air
05.2022 - 01.2024
Mover/Packer
All My Sons Moving Fort Worth
06.2020 - 07.2021
Roadside Assistant
Dispatch-AAA
06.2019 - 06.2020
CNA
Arbrook Nursing and Rehabilitation Center
03.2018 - 06.2018
PT Clerk
Quick Trip
02.2018 - 06.2019
CNA
Maple Crest Health Center
12.2015 - 01.2018
CNA
Central Nebraska Rehabilitation Services
08.2015 - 12.2015
High School -
Ralston High School
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