Keeley Moreno
Puyallup,WA
Summary
Adept at fostering professional relationships and excelling in time management, I significantly enhanced customer satisfaction at Walmart by streamlining restocking processes and improving inventory accuracy. My dedication to maintaining high safety and cleanliness standards, alongside my proven ability to resolve complaints efficiently, showcases my hardworking and responsible nature.
Overview
18
18
years of professional experience
Work History
Stocker
Walmart
09.2022 - Current
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
- Interacted with guests in friendly and knowledgeable way.
- Greeted store customers and discussed needs.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Food Delivery Driver
DoorDash
09.2021 - Current
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
- Developed and maintained professional relations between customer, store personnel and company.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Immediately addressed problems with customers to promote speedy resolution.
Residential Support Specialist
ResCare Residential Services
09.2006 - 09.2019
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Remained alert to problems or health issues of clients and competently responded.
- Assisted residents with basic activities of daily living.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Monitored and assisted residents through individual service plans.
- Designed and implemented various activities to encourage socialization and aid residents in identifying potential.
- Scheduled and accompanied clients to medical appointments.
- Ran errands for patients, did shopping, and picked up other necessities.
- Maintained safe working environment through prevention of accidents, preservation of equipment and achievement of safe working practices.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Collected patient specimens, vital signs, input and output and other delegated measurements.
Education
Associate of Science -
Pierce College
Dialysis Technology
Clover Park Technical College
09.2014
High School Diploma -
Emerald Ridge High School
06.2006
Skills
- Professional Relationships
- Time Management
- Complaint Resolution
- Dedicated Team Player
- Hardworking and Responsible
- Excellent Communication
- Customer Service
- Willing to learn
- Positive attitude
- Friendly and personable
- Workstation cleaning
- Attention to detail
- Dependable and reliable
- Safety procedures
Timeline
Stocker
Walmart
09.2022 - Current
Food Delivery Driver
DoorDash
09.2021 - Current
Residential Support Specialist
ResCare Residential Services
09.2006 - 09.2019
Associate of Science -
Pierce College
Dialysis Technology
Clover Park Technical College
High School Diploma -
Emerald Ridge High School
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