Experienced with handling diverse customer inquiries and resolving issues promptly. Utilizes effective communication to ensure customer satisfaction. Track record of problem-solving and delivering consistent, high-quality service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Publix Super Markets Inc
Waynesville, NC
01.2019 - 01.2022
Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Processed customer orders and accurately handled payment transactions.
Met customer service goals and exceeded customer expectations.
Customer Service Staff
Publix Super Markets Inc
Johnson City, TN
01.2022 - Current
Responsible for many different monetary responsibilities from cashiering and money handling to safe balancing and tracking all physical financial transactions of the day.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
Education
BBA - Marketing
East Tennessee State University
Johnson City, TN
05.2024
Skills
Attention to detail
Communication
Coordination
Critical thinking
Customer service
Leadership
Staff Training
Teamwork
Certification
Hootsuite Social Media Marketing Certification - Hootsuite Media Inc.