Luai Bairouti
Yonkers,NY
Summary
Results-oriented professional with extensive experience and a hands-on approach to task and project management. Demonstrated success in actively engaging across all facets of work, thriving in environments where I can dive in and make a tangible impact. Whether troubleshooting technical issues or spearheading innovative solutions, my proactive mindset ensures optimal efficiency, effectiveness, and quality outcomes in every endeavor.
Overview
6
6
years of professional experience
Work History
Desktop Support Technician
JCCA
Pleasantville
01.2022 - Current
- Deliver timely technical support for computer systems, software, and hardware issues, ensuring adherence to departmental service level agreements (SLAs).
- Execute the installation of operating systems, applications, and hardware drivers while adhering to departmental standards and customizing system settings as required.
- Employ advanced troubleshooting skills and diagnostic tools to analyze issues, identify root causes, and implement permanent solutions to prevent future occurrences.
- Manage inventory of new equipment and software, conducting periodic audits to ensure accurate asset deployment and tracking.
- Proactively monitor network performance and conduct troubleshooting activities to diagnose and resolve issues promptly, minimizing downtime and optimizing system reliability.
Knowledge Bar
Micro Center
Yonkers
01.2019 - 01.2022
- Proficient in diagnosing and troubleshooting a wide range of hardware and software issues for Micro Center customers.
- Demonstrated expertise in providing personalized recommendations and solutions to meet individual customer needs, enhancing their overall shopping experience.
- Skilled in maintaining up-to-date knowledge of the latest technology products and trends, ensuring accurate and comprehensive assistance to customers at the knowledge bar.
Senior Knowledge Advisor
Micro Center
Yonkers
01.2018 - 01.2022
- Offer comprehensive solutions to customers' computer and electronics inquiries, addressing diverse needs and requirements effectively.
- Customize builds tailored to individual customer specifications, ensuring optimal performance and satisfaction.
- Provide expert guidance on network configurations, including the setup and troubleshooting of hardware components such as access points, switches, and routers.
- Serve as a dedicated representative for the Dell brand within the department, actively promoting its products and services to enhance customer experience and drive sales.
Education
Bachelor of Arts - Computer Science
Mercy College
Dobbs Ferry, NY04-2022
Skills
- DHCP
- VPN
- Windows 8/10/11
- Active Directory
- Print Management
- Cisco Switches
- Extensive diagnostic skills
- Extensive knowledge in computer hardware
- Excellent time management skills
- Great communicator
Timeline
Desktop Support Technician
JCCA
01.2022 - Current
Knowledge Bar
Micro Center
01.2019 - 01.2022
Senior Knowledge Advisor
Micro Center
01.2018 - 01.2022
Bachelor of Arts - Computer Science
Mercy College