Keely Guth

• Filled and dispensed average of 300 prescriptions daily with a high level of accuracy and attention to detail
• Provided excellent customer service by addressing inquiries, resolving issues, and providing medication information
• Implemented quality control measures to ensure compliance with regulatory standards for medication safety
• Participated in continuous education programs to stay updated on new drugs, regulations, and industry trends
• Reduced medication errors by implementing a double-check system resulting in a 90% decrease in incidents
• Collaborated with insurance companies to obtain prior authorizations for specialty medications
• Assisted patients with insurance claims processing ensuring accurate billing information was provided
• Ensured compliance with HIPAA regulations when handling sensitive patient information

• Provide advanced technical support for Rx30 (Linux based software provided to our customer base) and related infrastructure. Diagnose, troubleshoot, and resolve complex technical issues. Conduct performance tuning, root cause analysis, and provide solutions to resolve recurring incidents. Document troubleshooting processes, solutions, and best practices to build a knowledge base for internal and external teams.
• Collaborate with cross-functional teams, including development, DevOps, and IT, to address system performance, security vulnerabilities, and software bugs.
• Provide on-call support during critical incidents, ensuring minimal downtime for customers.
• Work with clients to understand their requirements, provide technical recommendations, and assist in the deployment and configuration of custom solutions.
• Participate in the planning and execution of system migrations, upgrades, and patches.

• Provided excellent customer service by answering questions about medications, potential side effects, and drug interactions
• Performed routine maintenance on pharmacy equipment such as pill counters and automated dispensing machines
• Collaborated with healthcare providers to obtain prior authorizations for certain medications when required by insurance companies
• Ensured compliance with all state and federal regulations regarding controlled substances handling and record-keeping procedures
• Maintained confidentiality of patient information according to HIPAA regulations at all times
• Assisted in the preparation of sterile products, including IV medications, following aseptic techniques and USP 797 guidelines
• Demonstrated proficiency in using pharmacy software systems for prescription processing, inventory management, and patient profile maintenance

• Manage up to and exceeding 5 employees at a time
• Delegate tasks based on individual skill sets
• Address customer feedback, positive and negative
• Cash handling accuracy including safe and end of day cash drawers
• Open and close the store
• Meet with vendors
• Oversaw daily operations of a high-volume retail store, ensuring efficient and smooth workflow
• Developed and maintained strong relationships with vendors to ensure timely delivery of merchandise
• Created visually appealing product displays that increased customer engagement and boosted sales
• Conducted regular store audits to ensure compliance with company policies, procedures, and visual merchandising standards
• Developed employee schedules that balanced workload requirements while minimizing overtime expenses
• Resolved escalated customer complaints promptly while maintaining positive relationships with customers

Assist customers with any program or service needs.
• Escalate any programming issues to the appropriate team.
• Create and cultivate relationships with clients.
• Scheduling and distribution of information for webinars, phone conferences, etc. with customers.
• Ability to identify common issues across multiple customers and in turn, notify leadership so a solution can be found

• Schedule appointments and call for appointment reminders
• Look up and file insurances
• Maintain a level of professionalism as required by the EMX handbook and follow the policies and procedures of EMX
• Reach and maintain sales performance levels at or above company standards
• Provided personalized recommendations for lens materials, coatings, and frame styles to enhance comfort and functionality
• Performed precise frame adjustments, repairs, and fittings to ensure proper alignment and comfortable wear
• Collaborated with ophthalmologists to interpret prescriptions accurately for the fabrication of custom lenses