KEELY SHAYE WAGNER
East Canton,OH
Summary
Highly skilled professional with experience providing exceptional service to passengers on domestic and international flights. Expertise in managing customer relations, resolving conflicts, and providing safety instructions to passengers. Committed to maintaining the highest standards of customer satisfaction and ensuring a safe and enjoyable travel experience. Trained in emergency evacuation procedures, CPR, and First Aid. Enforced aircraft and passenger compliance with safety protocols, procedures, and regulations. Collaborated with flight crew members to provide excellent customer service.
Overview
10
10
years of professional experience
Work History
Flight Attendant
United Airlines
10.2023 - Current
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Flight Attendant/ Inflight Training /IOE Instructor
Mesa Airlines
05.2015 - 09.2023
- Highly skilled professional with experience providing exceptional service to passengers on domestic and international flights
- Expertise in managing customer relations, resolving conflicts, and providing safety instructions to passengers
- Committed to maintaining the highest standards of customer satisfaction and ensuring a safe and enjoyable travel experience
- Trained in emergency evacuation procedures, CPR, and First Aid
- Enforced aircraft and passenger compliance with safety protocols, procedures, and regulations
- Collaborated with flight crew members to provide excellent customer service
Education
Diploma -
The Airline Academy
Daytona Beach, FL04.2015
Diploma - Post Secondary
East Canton High school
East Canton, OH05.2014
Bachelor Of Science (B.S.) - Completed Coursework Towards
Kent State University
North Canton, OH01.2014
Skills
- CPR and AED Training for Adults
- Emergency Situations Management
- Effective Crew Resource Management
- New Employee Training
References
- Thane Hubbell, Mesa Airlines, Airline Pilot, (931) 625-6234, thane@softwaresimple.com
- Rashida Materre, Prior UA Flight Attendant, (832) 414-3350
Volunteer Experience
Mt Tabor United Methodist Church, 2008-Present +1 (330) 488-1842
Timeline
Flight Attendant
United Airlines
10.2023 - Current
Flight Attendant/ Inflight Training /IOE Instructor
Mesa Airlines
05.2015 - 09.2023
Diploma -
The Airline Academy
Diploma - Post Secondary
East Canton High school
Bachelor Of Science (B.S.) - Completed Coursework Towards
Kent State University
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