Keelyn Blake
Dearborn
Summary
Dynamic team leader with a proven track record at Federal Express, enhancing productivity through effective workflow processes and fostering collaboration. Skilled in problem-solving and team motivation, I developed strong cross-functional relationships, resulting in decreased turnover and a culture of accountability. Committed to excellence, I empower teams to achieve organizational goals.
Overview
6
6
years of professional experience
Work History
Team Leader
Federal Express
02.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Developed effective improvement plans in alignment with goals and specifications.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
Head Guard
Dearborn Aquatics
01.2019 - 12.2022
- Coordinated with local emergency services to conduct joint training exercises, enhancing overall preparedness in crisis situations.
- Managed lifeguard schedules efficiently, ensuring adequate coverage during peak hours and minimizing staff burnout.
- Worked closely with other department heads to align safety protocols and procedures, ensuring a consistent approach across all facilities.
- Evaluated staff performance regularly, identifying areas for improvement and recommending appropriate professional development opportunities.
- Assisted in the planning and execution of special events, ensuring smooth delivery while maintaining safety standards.
- Reduced incident rates through proactive risk assessments and timely implementation of preventive measures.
- Organized water safety education programs for community members of all ages to promote responsible swimming habits.
- Ensured safety of all patrons by vigilantly monitoring pool activities and enforcing rules consistently.
- Streamlined communication with staff, leading to improved collaboration and quicker response times during emergencies.
- Boosted lifeguard team morale by fostering a supportive work environment and providing regular feedback on performance.
- Contributed to budget planning processes, identifying cost-saving opportunities while maintaining high-quality service levels.
- Mentored new lifeguards, sharing best practices for maintaining safety standards and building strong teamwork skills.
- Supervised daily pool maintenance tasks including chemical testing, filter cleaning, and equipment checks for optimal performance.
- Enhanced team efficiency by implementing rigorous training programs and performance evaluations.
Education
No Degree - Marketing Management
Henry Ford College
Dearborn, MI05-2028
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Work Planning and Prioritization
- Documentation and reporting
- Overseeing daily activities
- Leading team meetings
- Evaluating employee work
- Team supervision
Timeline
Team Leader
Federal Express
02.2024 - Current
Head Guard
Dearborn Aquatics
01.2019 - 12.2022
No Degree - Marketing Management
Henry Ford College
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