Keemiah Ross
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
PPL
The Bronx
06.2024 - Current
- Maintained a clean and safe environment for clients at all times.
- Recorded patient temperature, pulse, and blood pressure to monitor health and well-being.
- Reported any observed changes in mental status or physical condition to supervisor immediately.
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
Barista Shift Lead
Sodexo Magic
Orlando
07.2022 - 06.2023
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Supported highest standards of conduct and service to support company reputation.
- Checked temperatures of freezers, refrigerators and heating equipment.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
Package Handler
UPS
Hoboken
10.2021 - 06.2023
- Assisted in loading delivery trucks with prepared packages.
- Loaded completed orders on pallets according to delivery numbers.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
Barista
Jofferys Coffee
Orlando
10.2019 - 03.2020
- Collected payments and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Cashier
Checkers
Orlando
09.2019 - 12.2019
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
Cashier
McDonald’s
Orlando
02.2019 - 08.2019
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Answered customer questions and provided store information.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Trained new team members in cash register operation, stock procedures and customer services.
Junior Camp Counselor
Public school 127
The Bronx
06.2015 - 09.2015
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Enforced discipline and policies to protect safety of recreational activity participants.
- Tracked attendance, checking off present individuals.
- Welcomed participants and directed to assigned areas.
- Established and built relationships with campers to ease fears in new environment.
Education
High School Diploma -
Chancery
Orlando, FL05.2018
Skills
- Employee training
- Coffee grinding
- Inventory management
- Package loading
- Shipping and receiving
- Microsoft Office
- Organizational skills
- Customer Service
- Cash handling
- Ordering and stocking
- Credit and cash transactions
- Scanner operations
- Schedule and calendar management
- Data Entry
- Teamwork
- Patient monitoring
- Direct patient care
- Household tasks
- Shopping and errands
Certification
SERV SAFE ALCOHOL CERTIFIED
Timeline
Personal Care Assistant
PPL
06.2024 - Current
Barista Shift Lead
Sodexo Magic
07.2022 - 06.2023
Package Handler
UPS
10.2021 - 06.2023
Barista
Jofferys Coffee
10.2019 - 03.2020
Cashier
Checkers
09.2019 - 12.2019
Cashier
McDonald’s
02.2019 - 08.2019
Junior Camp Counselor
Public school 127
06.2015 - 09.2015
High School Diploma -
Chancery