Keemon Cloud Jr
Simpsonville,USA
Summary
Experienced customer service professional with a strong background in service delivery and exceptional multitasking skills. Committed to fostering professional relationships that drive profitability and business success. Passionate about ensuring lasting customer/patient satisfaction through top-notch service and unwavering support. Proficient in customer service best practices and knowledgeable about related options to deliver optimal results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Phlebotomist/Lab
Bon Secours Hospital
Greenville, SC
07.2023 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency situations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Caregiver
Heart Of Carolinas
Greenville, SC
12.2022 - 03.2025
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Production Worker
MAU WorkForce Solutions
Greer, SC
08.2020 - 04.2022
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
Customer Service Associate
Walmart
Simpsonville, SC
02.2017 - 08.2020
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offering advice and assistance to customers, paying attention to special needs or wants.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
PhlebotomyUSA
Greenville, SCundefined
Mauldin High School
Mauldin, SCSkills
- Calm and Professional
- Under pressure
- Warehouse Functions
- Specimen Handling
- Problem-Solving ability
- Team Development
- Patient care
- Butterfly needle technique
- HIPAA compliance
- Patient confidentiality
- Geriatric phlebotomy
- Staff management
Certification
- Certification of Training Phlebotomy Technician
- National Healthcare Certification Organization Certified Phlebotomy Technician
Additional Information
In my free time, I engage in creative projects and photoshoots—both independently and collaboratively. I often take on roles such as creative direction and provide hair and makeup styling for models. While I am not currently certified in hair or makeup, I have been practicing both consistently for several years as of 2025, refining my eye for detail and artistic expression.
I am also a vocalist and have been singing professionally since the age of 16. My passion for music began at age 5, and it has remained a significant part of my life ever since. Singing continues to be both a personal passion and a professional pursuit.
Timeline
Phlebotomist/Lab
Bon Secours Hospital
07.2023 - Current
Caregiver
Heart Of Carolinas
12.2022 - 03.2025
Production Worker
MAU WorkForce Solutions
08.2020 - 04.2022
Customer Service Associate
Walmart
02.2017 - 08.2020
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Mauldin High School
PhlebotomyUSA