Keena Bradley
Columbus,OH
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting company guidelines.
Overview
15
15
years of professional experience
Work History
Community Manager - Affordable Housing/HUD
KMG Prestige
Columbus, OH
09.2024 - Current
- Administered and monitored affordable housing compliance for HUD, LIHTC (Low-Income Housing Tax Credit), Section 8, and other government-regulated programs to ensure adherence to federal, state, and local requirements.
- Conducted income certifications, recertifications, and household eligibility reviews in compliance with HUD and tax credit guidelines, maintaining 100% accuracy during state audits.
- Prepared, reviewed, and submitted regulatory reports, annual compliance files, and tenant data in accordance with state housing finance agencies and HUD requirements.
- Collaborated with property managers, leasing staff, and third-party compliance consultants to resolve file discrepancies and maintain audit-ready records.
- Provided resident support by explaining eligibility requirements, completing applications, and assisting with appeals or compliance-related concerns.
- Monitored occupancy, rent limits, and income restrictions, preparing variance analyses and corrective action plans when required
Leasing/Property Manager
Cap City Apartments
Columbus, OH
10.2014 - 08.2024
- Assisted in creating and processing leasing paperwork.
- Assisted leasing agents with marketing initiatives to attract new residents and reduce vacancy rates.
- Provided outstanding service to both prospective tenants and current residents throughout the entire leasing process
- Completed final move-out walk-throughs with tenants to identify required repairs.
Telephone Banker
PNC Bank
Columbus, OH
10.2012 - 09.2014
- Handled inquiries regarding bank accounts, online banking, new account opening, sales, and stop payments.
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
Customer Care
Alliance Data
11.2010 - 09.2012
- Worked in an inbound call center, handled account opening, credit limit increase, dispute filing, payment authorizations, payment processing, and sales.
- Fostered strong relationships with clients through exceptional account management and attentive customer care.
- Provided professional guidance to colleagues as a subject matter expert in key areas of customer care operations.
Education
Esthetics License -
New Directions Beauty Institute
01.2021
Degree -
Ohio Center For Broadcasting
05.2014
Graduated -
CAEC High School
06.2010
Skills
Leasing
HUD Compliance
LIHTC/Tax Credit Programs
Section 8 Housing
Affordable Housing Compliance
Tenant Certification & Recertification
Audit Preparation
File Review & Reporting
Fair Housing Laws
Property Management Collaboration
Regulatory Compliance Training
Timeline
Community Manager - Affordable Housing/HUD
KMG Prestige
09.2024 - Current
Leasing/Property Manager
Cap City Apartments
10.2014 - 08.2024
Telephone Banker
PNC Bank
10.2012 - 09.2014
Customer Care
Alliance Data
11.2010 - 09.2012
Esthetics License -
New Directions Beauty Institute
Degree -
Ohio Center For Broadcasting
Graduated -
CAEC High School