Keena Brown
Dover ,DE
Summary
Proven track record in enhancing customer loyalty and streamlining financial transactions, evidenced by my tenure at Fort Sill National Bank. Expert in banking software and customer relationship development, I excel in high-pressure environments, ensuring accuracy and empathy in every interaction. My commitment to excellence has significantly improved transaction efficiency and client satisfaction.
Overview
7
7
years of professional experience
Work History
Bank Teller
Fort Sill National Bank
Dover
01.2024 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Customer Service Representative
BNY Mellon
Wilmington, DE
09.2022 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Server
Waffle House
Virginia Beach, VA
04.2017 - 07.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Diploma -
Booker T High
Norfolk, VASkills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Patience and Empathy
- Transaction Processing
- Banking Software Familiarity
- Listening and Comprehension
- Cash handling expertise
- Data Entry Efficiency
- Sales and Cross-Selling
- Customer Needs Assessment
- Regulatory Compliance
- Customer Relationship Management (CRM)
- Balance Transfers
- Stress Tolerance
- Account updating
- Transaction processing accuracy
- Fraud Detection Abilities
- Financial Transactions
- Signature Verification
- Teller Support
- Financial software
- Upselling skills
- Money Transfer Systems
- Currency Conversion Knowledge
- Strong Work Ethic
- Customer Relationship Building
- Cash Handling
Timeline
Bank Teller
Fort Sill National Bank
01.2024 - Current
Customer Service Representative
BNY Mellon
09.2022 - 08.2023
Server
Waffle House
04.2017 - 07.2021
Diploma -
Booker T High