Keena Clinkscales
Detroit,Michigan
Summary
Dynamic professional with a proven track record at CBS Radio, excelling in audience engagement and exceptional communication. Recognized for streamlining operations and enhancing guest satisfaction. Proficient in Microsoft Excel and adept at relationship building, driving successful promotional campaigns and fostering community partnerships. Passionate about delivering impactful results in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Front Desk Operations
CBS Radio
Farmington Hills, MI
09.1991 - 06.1998
- Streamlined front desk operations by implementing efficient check-in procedures that maximized time spent on direct patient care tasks.
- Increased guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Streamlined front desk operations by managing phone calls, greeting guests, and processing payments efficiently while maintaining a friendly demeanor at all times.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Streamlined appointment scheduling by managing the front desk operations and ensuring timely communication with clients.
Promotions Assistant
CBS Radio
Farmington Hills, MI
09.1991 - 06.1998
- Generated on-air promotional scripts to promote client marketing and advertising initiatives.
- Developed targeted email campaigns, driving increased traffic to company website or specific landing pages highlighting promotional offers.
- Collaborated with the promotions team to develop innovative strategies for various campaigns.
- Boosted brand awareness by executing promotional events and engaging with customers.
- Coordinated closely with radio station personnel to ensure successful on-air giveaways and contests, increasing listener engagement.
- Kept project creative materials and important paperwork well-organized to avoid delays or errors.
- Maintained strong relationships with local businesses, securing partnerships for future promotional opportunities.
- Assisted in organizing promotional events, ensuring smooth execution and high attendance rates.
- Handled on-site promotions at conferences, stores and other locations to get products directly in hands of consumers.
On-Air Radio Personality
CBS Radio
Farmington Hills, MI
12.1996 - 04.1998
- Developed strong relationships with local businesses and community organizations, resulting in successful partnerships for advertising campaigns and special events.
- Drove increased listener engagement with interactive social media posts, live streaming sessions, and timely responses to comments and messages.
- Delivered accurate news updates during broadcasts without compromising the quality of entertainment or triggering unnecessary panic among listeners.
- Collaborated with fellow radio personalities and production team to develop creative ideas for segments, promotions, and events.
- Adapted quickly under pressure when faced with technical difficulties or unexpected changes to the broadcast schedule, ensuring minimal disruption for listeners.
- Increased listener loyalty with a personable on-air demeanor that resonated with fans through genuine connection and relatable anecdotes.
Account Executive - Payables and Receivables
Thornapple Valley
Detroit, MI
09.1985 - 09.1991
- Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past due balances.
- Streamlined payables and receivables processes by implementing efficient systems and software tools.
- Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
- Coordinated with vendors to negotiate more favorable payment terms, resulting in cost savings for the company.
- Collaborated with sales team to ensure accurate invoicing and timely collections, resulting in improved cash flow.
Education
Nurse Assistant Certificate - Home Health Aide
American Red Cross S. E. M. Chapter
Detroit06.2012
Business Specialist Program Certification -
Detroit College of Business
Madison Heights, MI06.1991
High School Diploma - Liberal Arts
Mumford High School
Detroit06.1984
Skills
- Front desk operations efficiency
- Quick thinking
- Exceptional communication
- Strong interviewing
- Audience engagement
- Engaging personality
- Performing voice overs
- Voiceover production
- Microsoft Excel expertise
- Invoice processing
- Debt collection
- Customer relations
- Purchase orders
- Payroll preparation and processing
- Account reconciliation
- Relationship building
Timeline
On-Air Radio Personality
CBS Radio
12.1996 - 04.1998
Front Desk Operations
CBS Radio
09.1991 - 06.1998
Promotions Assistant
CBS Radio
09.1991 - 06.1998
Account Executive - Payables and Receivables
Thornapple Valley
09.1985 - 09.1991
Nurse Assistant Certificate - Home Health Aide
American Red Cross S. E. M. Chapter
Business Specialist Program Certification -
Detroit College of Business
High School Diploma - Liberal Arts
Mumford High School