Keena Rembert

• Oversaw daily operations within the shipping department by formulating a shipping schedule every morning to assign and inform loaders of doors, priority freight, and the number of loads tasked to them.
• Supervised shipping employees to ensure that pallets and freight being loaded are safe and accurate, to maximize the weight and cube of each load going out.
• Maintained and performed temperature checks and records of all outgoing trailers in accordance with Costco's procedure to verify the quality assurance of every load shipped.

• Assisted in directing the daily operations of wet receiving by utilizing employee strengths to ensure proper coverage and efficiency at each podium.
• Handled the scheduling of employee time-off requests for the receiving and meat departments.
• I wrote probationary employees' 30, 60, and 90-day reviews.
• Ensured that all items received were accurately counted, weighed and inspected for quality.
• Verified and logged inbound discrepancies for wrong products, incorrect quantities, damages, and PO issues.
• Promoted safe working conditions by monitoring safety procedures and equipment.

• Assisted in developing strategies for improving efficiency within the shipping department.

- Created a spreadsheet (1203 Shipping Scans FY23) to track and display loaders' average weight, cube, and number of loads weekly, as positive reinforcement, or to address performance issues as needed.

• Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
• Maintained up-to-date records regarding personnel issues such as training requirements, employee reviews, and disciplinary actions.

• Created a spreadsheet tracking departmental productivity of each loader's number of trailers and pallet counts received.
• Monitored and maintained accurate receiving tags printed for all incoming shipments at my podium.
• Managed time effectively to ensure trailers were received on schedule and cross-docked in a fast and efficient manner.

• Traveled to assist with setting up and training new scanners and liquidation workers for the opening of the Katy, TX, Depot.
• I was part of a travel team that trained employees at the Columbus DDC and Gouldsboro DDC on Return Depot procedures.
• Created the Standard Operating Procedures for handling appliance returns and communicating through shared spreadsheets with the Columbus DDC when the direction was changed to shipping E-commerce appliance returns to the Return Depot.
• I was responsible for the processing and reporting of E-Comm fraud and hazmat returns, communicated with corporate via spreadsheets and Google Forms.
• I was responsible for filling in our Van Buren RD Sales Spreadsheet, using BI Reports, daily and weekly sales, and expected inbound freight.
• Increased our recovery rate by maintaining a high grading standard and creating specialty pallets of specific items while over bulk and liquidation.
• I was responsible for inventory prep, pre-listing any freight that needed to be counted.

• Maintained quality B-Stock grading standards for all scanned returns into Inmar in a fast and efficient manner.
• Accurately attached liquidation tags to each pallet, and added corner boards and banding in preparation for shipping to increase recovery on B-Stock.
• Adhered to member protection and confidentiality policies by removing sensitive information.
• Operated equipment such as box cutters, hand jacks, tape guns and scanners in alignment with company guidelines.

• Successfully completed Costco University's Leadership Development Program in 2017.
• Managed relationships with external businesses to ensure the successful completion of marketing sign-up events within budget constraints for five outside marketers.
• Processed member returns of merchandise in accordance with store policies and procedures in a fast and efficient manner.
• Resolved customer complaints professionally in accordance with company policy.
• Greeted customers and answered any questions they had about the store's products and services.

• Assisted members with selecting frames and lenses that best suited their needs.
• Calculated measurements for lenses using optical measuring devices.
• Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
• Dispensed contact lenses upon completion of fitting process.
• Explained the benefits of various types of lens protection options, such as anti-glare coating or UV protection.
• Adjusted frames for proper fit and comfort level.
• Maintained accurate records of all members' eye and contact prescription transactions in the computer system.

• Maintained accurate records of memberships and payments received.
• Assisted with setting up new member accounts in the database system. Processed membership for Gold, Executive, and credit card applications and renewals accurately and efficiently.
• Answered members' inquiries regarding store policies and procedures.
• Looked up member accounts if receipts were not present to process refunds, credits, or appropriately handled cash during member returns.

• Assisted members with unloading and loading their merchandise, and answered any questions they may have.
• Maintained cleanliness of store, including sweeping, retrieve carts and stocking merchandise.

• Assisted members with locating items, answered questions, and provided information on product features while offloading and loading their baskets with a sense of urgency.
• Assisted in other areas of the store as needed.