Keenan Barnes
Brooklyn,NY
Summary
Professional manager with ten years managerial experience, directing operations of effective front desk practices and regulations in organizations, while regularly acquiring in-depth knowledge of hospitality supervision by providing excellent customer service and managing a team.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Campus Safety Officer
The New School
01.2018 - Current
- Ensure the security and safety of the students, staff, Faculity, and the New School Building and Property.
- Prevent unauthorized personnel from entering the property.
- Actively respond to incidents and issues that may cause harm or damaged to individual or property.
- Providing information and excellent customer service.
- Report unusual activity or suspicious activities.Complete proper documentation related to incident and misconduct.
Operations Sub Contractor
Blue Ruin
01.2008 - Current
- Interviewing, hiring and preparing weekly work schedules for security guards and host/hostesses.
- Maintaining the flow of the number of bodies to meet occupancy requirements.
- Accessing the crowd while looking for suspicious persons entering, exiting or loitering around building.
Assistant Guest Services Manager
The W Hotel
01.2006 - 01.2008
- Assist guests with guidance around the hotel specifically within the lobby areas.
- Lead and supervised a team of 15+ associates in an all-star boutique hotel while helping to improve overall associate and guest satisfaction.
- Produced excellent customer service scores and well trained staff by focusing on management from the lobby.
- Collaborated with staff in development of various initiatives designed to assist in meeting customer service goals.
- Mentored and developed all members of staff, assisted 5 members in obtaining positions of greater responsibility.
- Consistently achieved budgeted financial goals while maintaining consistent service standards.
Loss Prevention Supervisor
The W Hotel Chandelier Room
01.2005 - 01.2006
- Patrol all areas of the property; assist guests with room access.
- Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system.
- Conduct daily physical hazard inspections.
Skills
- Motivating & directing people
- Agile & attention to detail
- Problem solving
- Organizing meetings and compiling department relevant reports & budgets
Certification
- New York State Security License (16 hours)
- Fire Safety Certification
- 10 years of supervisory and managerial experience in the hospitality sector
CORE SPECIALTIES
- Lobby management
- Defining and planning safety practices
- Leading the implantations of security/safety and daily operations procedures
Timeline
Campus Safety Officer
The New School
01.2018 - Current
Operations Sub Contractor
Blue Ruin
01.2008 - Current
Assistant Guest Services Manager
The W Hotel
01.2006 - 01.2008
Loss Prevention Supervisor
The W Hotel Chandelier Room
01.2005 - 01.2006