Heather Castro
Orting,WA
Summary
I'm an organized and dependable candidate with solid experience in networking and crisis management. Adept in creating and implementing effective communication strategies. Collaborative and committed to nurturing relationships with stakeholders, media, and the public. I'm successful at managing multiple priorities with a positive attitude and with a willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Campus Safety Officer
Sumner High School
09.2020 - Current
-Identified potential hazards around the campus by conducting risk assessments, leading to necessary prevention efforts being implemented.
-Developed strong relationships with students, faculty, and parents by providing excellent customer service while addressing safety concerns or inquiries.
-Coordinated with the local Police and Fire Department planning initiatives to improve overall campus readiness for potential crises.
-Performed conflict resolution between student body, parents, teachers, and administration.
________________________
City Of Federal Way Police Department
01.1997 - 03.2020
Major Crimes Detective 2006-2020
-Investigated multiple felony persons crimes cases which required constant prioritization, documentation, and confidential communication with command staff.
-Lead Detective on many cases delegating tasks, following up, and providing feedback.
-Developed strong organizational and communication skills through working cases with co-workers, local, state, and federal agencies.
Crisis Communication Unit (HNT-Hostage Negotiation Team)
-Deployed with the regional SWAT team as a HNT member.
-Responded to outside agencies request for Crisis Communications assistance via 911 dispatch.
Patrol Officer 1998-2006
-Responded to 911 calls for service.
-Investigated misdemeanor cases to completion.
Field Training Officer
-Trained new hires in preliminary felony investigations, full investigations of misdemeanor crimes, basic evidence collection, traffic enforcement, traffic accident investigations, report writing, court testimony, and proper radio communication protocols.
Other concurrent positions
-Recruitment Officer
-School Resource Officer
-Explorer Advisor/Instructor
-Korean Community Liaison Officer
Education
Bachelor of Arts in Organizational Management -
Northwest University
Kirkland, WASkills
- Excellent verbal and written communication skills and organizational skills while maintaining confidentiality
- Computer systems for communications, dispatch, access control, and security cameras
- Incident Command Protocols
- Effectively deal with people and stressful situations by possessing problem solving, conflict resolution, and decision-making skills
- Ability of interpret and communicate complex issues, laws, and policies effectively
- Principals and procedures of sensitive record keeping, storage and document management
Timeline
Campus Safety Officer
Sumner High School
09.2020 - Current
________________________
City Of Federal Way Police Department
01.1997 - 03.2020
Bachelor of Arts in Organizational Management -
Northwest University
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