KEENAN COLEMAN
Team Leader
Houston,Texas
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
36
36
years of professional experience
6
6
years of post-secondary education
Work History
Assistant Manager
The Parking Spot, Hobby Spot
Houston, Texas
01.2006 - 08.2022
- Preformed ongoing customer/marketing growth projects
- Took part in lot growth and helped to expand the companies lots at Houston Hobby Spot and The Parking Spot 2 Houston Hobby.
- Managed and controlled the payroll and equipment on the lot
- Maintained the budget by scheduling and watching employee time and attendance
- Managed a team of 20 people, Maintain daily sales reports; this includes the car inventory levels, customer transportation logistics and sales statistics
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Assistant Manager
Big Lots
Houston, Texas
10.2001 - 12.2005
- Managed a team of 20 people
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Developed strategy to increase sales and drive profits.
Assistant Manager
Ross
Fort Worth, Texas
08.1999 - 10.2001
- Managed a team of 25 people
- Developed strategy to increase sales and drive profits.
- Mentored team members to enhance professional development and accountability in workplace.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Apparel Manager
Kmart
Houston, Texas
06.1986 - 08.1999
- Managed a team of 18 people
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained and developed personnel to improve safety, employee relations and resolved customer issues.
- Communicated best practices among on-site and external personnel to align efforts and goals.
Education
Bachelor of Science - General Business
Texas Southern University
Houston, TX 08.1984 - 08.1990
Skills
MS Windows, Internet Explorer, MS Word, MS Excel, MS PowerPoint, MS Accessundefined
Accomplishments
- Oversees the physical condition and appearance for the facility and fleet
- Monitors the performance of employees within a shift to assure operational standards are met
- Trains employees to perform their specific responsibilities
- Completes assigned projects relating to operational improvements, maintenance and shuttle repair
- Successfully handles any and all customer service issues that may arise
- Assures that all employees, on a particular shift, follow all company policies and procedures as set forth in the Employee Handbook
- Must be able to respond accordingly if a shift needs to be filled; this means contacting employees to cover the shift or personally covering the shift
- Complies with all applicable Federal, State, and Local regulations and requirements governing operation of commercial vehicles
- Performs additional duties as reasonably requested by Management
- Awards
- Part of the Market of the Year in Denver Colorado Team 2012
- The Parking Spot Denver
- Part of the Market of the Year in Houston Texas Team 2009
- The Parking Spot Houston Hobby
Timeline
Assistant Manager
The Parking Spot, Hobby Spot
01.2006 - 08.2022
Assistant Manager
Big Lots
10.2001 - 12.2005
Assistant Manager
Ross
08.1999 - 10.2001
Apparel Manager
Kmart
06.1986 - 08.1999
Bachelor of Science - General Business
Texas Southern University
08.1984 - 08.1990
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