Keenan Goldsmith
Independence,Louisiana
Summary
Hard-working and detail-oriented professional with extensive management and customer service experience. Adept at multitasking in fast-paced environments, delivering exceptional service, and fostering team collaboration. Strong communication, problem-solving, and leadership skills with a commitment to enhancing customer and community experiences. Currently seeking a Patient Navigator role to leverage my expertise in customer service, problem-solving, and team leadership while contributing to patient support services.
Overview
20
20
years of professional experience
Work History
General Manager
Flambo LLC
New Orleans, LA
05.2017 - Current
- Managed daily operations, including inventory control and staff scheduling
- Handled customer interactions, addressing questions and ensuring high satisfaction levels
- Supervised a team, ensuring proper communication and collaboration across various departments
- Conducted outreach to maintain strong vendor relationships and enhance customer engagement.
Physical Therapy Technician
Athletico Physical Therapy
Chicago, IL
11.2015 - 05.2017
- Prepared treatment areas and assisted in patient exercises, ensuring safety and attention to detail
- Delivered excellent customer service by assisting patients with their rehabilitation routines
- Worked closely with medical staff to ensure smooth operations in a fast-paced environment.
Licensed Producer
State Farm Insurance - Cynthia R. Means Agency
Chicago, IL
08.2015 - 01.2016
- Built a client base through referrals and networking, utilizing strong interpersonal communication
- Conducted public presentations to educate potential clients on financial well-being and insurance products
- Developed a deep understanding of client needs to provide tailored insurance solutions.
Manager
Jared the Galleria of Jewelry
Metairie, LA
11.2008 - 06.2015
- Managed team operations, driving business goals through excellent customer service and staff collaboration
- Oversaw customer interactions, contributing to the company's sales success
- Conducted staff training, ensuring team members were well-prepared to meet customer expectations.
Assistant Manager
Lee Michaels Fine Jewelry
New Orleans, LA
06.2004 - 11.2008
- Spearheaded business development efforts by networking with non-profit organizations and the local community
- Trained and coached employees, focusing on customer service and product knowledge
- Delivered exceptional customer service to ensure repeat business and customer satisfaction.
Education
Undergraduate Studies in Physical Therapy -
Moraine Valley
Palos Hills, ILSkills
- Customer Service: Experienced in responding to inquiries, providing recommendations, and assisting clients and visitors with various needs
- Problem-Solving: Skilled in identifying and resolving non-emergency issues, ensuring appropriate communication with city services
- Safety & Security: Experience in ensuring the safety of individuals by providing assistance and promoting a secure environment
- Team Leadership: Proven ability to lead and train teams, fostering a collaborative and efficient work environment
- Communication: Excellent verbal and written communication skills, with experience in outreach to businesses and community members
- Multitasking: Effective at managing multiple tasks simultaneously and ensuring successful project completion
Timeline
General Manager
Flambo LLC
05.2017 - Current
Physical Therapy Technician
Athletico Physical Therapy
11.2015 - 05.2017
Licensed Producer
State Farm Insurance - Cynthia R. Means Agency
08.2015 - 01.2016
Manager
Jared the Galleria of Jewelry
11.2008 - 06.2015
Assistant Manager
Lee Michaels Fine Jewelry
06.2004 - 11.2008
Undergraduate Studies in Physical Therapy -
Moraine Valley