Keenan Lum
Bullard,Tx
Summary
Project and Operations Leader with more than eight years of experience leading complex infrastructure, network, and systems programs across telecom, IoT, secure connectivity, and regulated environments. Proven ability to own high-visibility initiatives, translate organizational priorities into executable plans, and govern delivery across scope, schedule, cost, and risk. Recognized for driving operational reliability through disciplined execution, data driven reporting, and clear accountability while aligning executives, vendors, and delivery teams. Brings a steady, hands on leadership approach that develops strong operators through structured guidance and high standards, enabling scalable operating models and predictable results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
OPERATIONS PROJECT MANAGER
floLIVE
02.2024 - 10.2025
- Led global software and IoT operations delivery, applying PMO governance, operating cadences, and cross functional planning to align engineering, R&D, product, and operations teams supporting secure connectivity platforms.
- Directed SaaS operational initiatives through standardized SIM lifecycle automation, secure VPN provisioning, and escalation frameworks, enabling scalable onboarding, execution consistency, and disciplined change control across enterprise customers.
- Improved service reliability and operational performance via KPI and deep data driven incident management and SLA enforcement, reducing resolution time by 35% and strengthening cross team accountability and execution ownership.
- Established enterprise performance frameworks by implementing KPI dashboards and SLA models to monitor service delivery, platform health, and operational stability across LTE, 5G, NB-IoT, RAN Technologies, and core systems.
PROJECT MANAGER
Optimum (Altice USA)
07.2021 - 02.2024
- Led $20M fiber infrastructure program portfolios by establishing standardized governance, operating cadences, and cross-functional execution models, delivering 1,100 FTTH, MDU, node split, and network upgrade projects across multi region markets.
- Aligned 50 cross functional stakeholders through structured communication plans, risk escalation paths, and executive reporting, enabling predictable execution across engineering, construction, vendors, and senior leadership.
- Executed delivery using CPM scheduling and hybrid Agile/Waterfall methods to manage permitting, construction, and activation workflows. Maintaining critical path visibility, dependency control, and disciplined change management.
- Improved financial and schedule performance through forecasting discipline, vendor performance management, and cost controls. Increasing budget accuracy to 62.5%, reducing delays by 20%, lowering spend 12–18%, and accelerating $2.5M in early revenue.
LEAD PROJECT COORDINATOR
Communication Concepts
01.2018 - 12.2019
- Led $3M low voltage and life safety installation programs by supervising field crews, subcontractors, schedules, and material readiness across fire alarm, AV, access control, and security systems for K12 and government clients throughout Texas.
- Translated client design and AHJ requirements into executable delivery plans by coordinating daily field supervision, inspection readiness, and office based project controls. Ensuring NFPA compliance, permit adherence, and successful system acceptance and turnover.
- Controlled delivery risk and improved installation quality by standardizing field to office workflows. Enforcing change control, managing safety and inspection risks, and maintaining cost and schedule discipline across municipal and public sector projects.
Parts Specialist
Classic Tyler Motors Toyota / Mercedes
01.2020 - 07.2021
- Additional experience
Security Installation Technician
Hawk Security
01.2020 - 12.2020
- Additional experience
Warehouse Manager
High West Siding & Windows
01.2016 - 12.2017
- Additional experience
Lab Technician
Fugro Consultants
01.2015 - 12.2016
- Additional experience
International Logistics Coordinator
National Oil Well Varco
01.2013 - 12.2014
- Additional experience
Education
Associate of Arts - General Studies
Tarrant County College
Arlington, TX08.2013
Skills
- Portfolio and Program Management
- Infrastructure and Network Deployments
- Cross-Functional Stakeholder Management
- Vendor and Partner Management
- PMO Governance and Reporting
- Scope, Schedule, and Cost Management
- Operational Risk Management
- Change Management and Control
- Financial Management and Forecast Accuracy
- Service Delivery Management
- Resource and Capacity Optimization
- Process Improvement and Continuous Improvement
- Enterprise Stakeholder Engagement
- Delivery Execution and Operational Cadence
- Data and Performance Analytics
Certification
Project Management Professional (PMP), Course Completion
Timeline
OPERATIONS PROJECT MANAGER
floLIVE
02.2024 - 10.2025
PROJECT MANAGER
Optimum (Altice USA)
07.2021 - 02.2024
Parts Specialist
Classic Tyler Motors Toyota / Mercedes
01.2020 - 07.2021
Security Installation Technician
Hawk Security
01.2020 - 12.2020
LEAD PROJECT COORDINATOR
Communication Concepts
01.2018 - 12.2019
Warehouse Manager
High West Siding & Windows
01.2016 - 12.2017
Lab Technician
Fugro Consultants
01.2015 - 12.2016
International Logistics Coordinator
National Oil Well Varco
01.2013 - 12.2014
Associate of Arts - General Studies
Tarrant County College
https://www.linkedin.com/in/keenan-lum-008347133/