Rajosh Manayilakath
Mountain House,CA
Summary
As a seasoned Delivery Lead and Technical Program Management, I bring over 25 years of IT experience and 12 years of expertise in successfully executing projects and programs across various domains and industry verticals, including Retail, Healthcare, and Telecom. Accomplished TPM with a passion for Process improvements, automation and digital transformation with a people first attitude. As a hands-on TPM, delivery focused leader, I have experience driving large technical programs, cross-functional teams that are global distributed to deliver complex technical/Engineering programs and products Natural leader with the right blend of business, technology and program management skills. Provide thought Leadership in developing sustainable solutions for emerging business demands and ensure reliable operating model. Passionate leader with effective communication and problem-solving skills, with an ability to influence business and technical leaders in a dynamic environment.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Delivery Project Leader (IBM)
Vision Services Provider
03.2025 - Current
- In my current role as Delivery Project Leader, I manage delivery and financials of Projects for some of the Clients in Consumer goods sector of IBM
- Key responsibilities include:
- Understands client requirements and assists in setting program objectives. Learns and participates in IBM selling techniques to identify business opportunities with the client.
- Performs service delivery Crisis Management, maintains an audit ready posture and meets all business control requirements. Manages global delivery resources and services, if applicable.
- Focus on client relationship management, delivering on commitments to clients and achieving financial objectives of profitable revenue growth while creating an environment for growth and innovation.
- Establishes, maintains and improves the client relationship regarding all aspects of the contracted services as the representative of IBM.
- Ensures service delivery customer satisfaction objectives, contract cost targets and service level agreements are met and maintains a strong client partnership on C-Level.
- Leads service delivery team according to defined scope of services, statements of works, documents of understanding (DOU), and intercompany agreements (ICA).
- Effectively meets commitments, able to identify issues and recommends appropriate trade off decisions.
- Understands and supports IBM’s delivery strategy and can translate this into customer/account beneficial improvements.
- Participates in, and supports, the tactical service delivery account plan and participates in strategic account planning, as appropriate.
- Familiar with operational support requirements, service level objectives, measurement tracking, and able to accurately report status to appropriate levels of management.
Delivery Project Leader (IBM)
DigiKey
03.2025 - Current
- In my current role as Delivery Project Leader, I manage delivery and financials of Projects for some of the Clients in Consumer goods sector of IBM
- Key responsibilities include:
- Understands client requirements and assists in setting program objectives. Learns and participates in IBM selling techniques to identify business opportunities with the client.
- Performs service delivery Crisis Management, maintains an audit ready posture and meets all business control requirements. Manages global delivery resources and services, if applicable.
- Focus on client relationship management, delivering on commitments to clients and achieving financial objectives of profitable revenue growth while creating an environment for growth and innovation.
- Establishes, maintains and improves the client relationship regarding all aspects of the contracted services as the representative of IBM.
- Ensures service delivery customer satisfaction objectives, contract cost targets and service level agreements are met and maintains a strong client partnership on C-Level.
- Leads service delivery team according to defined scope of services, statements of works, documents of understanding (DOU), and intercompany agreements (ICA).
- Effectively meets commitments, able to identify issues and recommends appropriate trade off decisions.
- Understands and supports IBM’s delivery strategy and can translate this into customer/account beneficial improvements.
- Participates in, and supports, the tactical service delivery account plan and participates in strategic account planning, as appropriate.
- Familiar with operational support requirements, service level objectives, measurement tracking, and able to accurately report status to appropriate levels of management.
Technical Project Management (IBM)
Albertsons Safeway
06.2018 - 02.2025
- As a TPM, leading multiple concurrent large-scale implementations of Micro-Fulfillment Centers (MFCs) as part of Digital transformation programs at Albertsons Safeway, I was responsible for end-to-end program management for new MFC launches and provide support post launch.
- Other Projects managed and executed includes Recipe and Meals – a micro-website for recipes which allowed customers to shop for ingredients, Order Ahead – which allowed customers to place a Bakery and Deli orders and schedule a pick-up at the store, Wedding Flowers Micro-website – which allowed customers to place wedding flowers orders with direct shipment of the flowers from outside the country. I also lead the design of the Albertsons career website, integration with 3rd party SaS providers like Shopify and migration of Applications from PCF to AKS and Snowflake to Big Query.
- Key responsibilities include:
- Program Kick Off, launch plans, Staffing and Program financials.
- Work with internal Albertsons Teams to manage dependencies with emphasis on eliminating roadblocks.
- Work with external vendors regarding Integration touch points, API contracts and end-to-end test plans.
- Working with DevOps and Enterprise Platform Teams to execute tasks required for the Projects/Programs
- Work with key stakeholders in product management and business teams to define scope and requirements.
- Obtain visibility into the upcoming launches to ensure clarity on the expected workload and the required resource capacity.
- Drive to obtain required signoffs from dependent quality assurance teams, Infosec, compliance and legal teams before the launch of each MFC.
- Facilitate Post-Launch Health-Checks calls to address issues and also implement process improvements.
- Managing the execution and delivery of various application sprint workstreams using a sprint based agile delivery methodology. This involves a very close collaboration with core Integration team(s), Product Owners, PMO and the Engineering organization
- Drive the Program Release planning working with different application teams, business, Product, Compliance, Legal, Privacy stakeholders
- Develop and deliver Project reports with WOW RAG scores, risks and mitigation plan to steering committees, project sponsors, and other stakeholders.
Senior Program Manager (IBM)
Genentech
06.2017 - 05.2018
- As a Sr. Program Manager, I led the IBM Analytics team which supported the Interactive Portfolio Analytics (IPA) at Genentech. There were 3 streams of work, Interactive marketing Database (IMDB), Ad-hoc reporting and Ensighten (Website Tagging Team). In this role I directed the multi geography teams to develop & execute sustainable program, project and business strategies to meet IBM contract deliverables.
- Key responsibilities include:
- Managing the execution and delivery of various application development workstreams using a sprint based agile delivery methodology. This involves a very close collaboration with core Integration team(s), Product Owners, PMO and the Engineering organization
- Primary point of contact for IBM for all Streams of work, gather requirements and work with offshore teams to deliver Client requests
- Run Daily Scrum, work with dependent teams, improve processes with every Sprint.
- Manage L3 support for Production issues, maintenance releases/hot fixes. This involves collaboration with different sprint teams for End-to-End testing and Sign-offs.
- Responsible for managing the business results, including contract fulfillment, project plans, milestones, artifacts and financial targets for multiple projects.
- Identify new opportunities for growth and work with the solutioning team on proposals. Work with IBM teams to respond to RFPs
Program Manager (IBM)
National Grid
07.2016 - 06.2017
- As a Program Manager, I led the GTIS (Gas Transportation information System) Phase 2 Project which included Implementation of several enhancements to the GTIS system. One set of enhancements was to address a PSC Mandate to eliminate the need for manual work around required to process billing exceptions generated by data anomalies in the customer systems.
- I also led the Electric Outage and Reporting Project, implementing remediation which improved the capacity and scalability of the Outage System.
- Key responsibilities include:
- Follow the client's SDF Agile life cycle to plan, manage, and deliver project artifacts.
- Collaborate with the business team to prioritize the product backlog.
- Execute one-week sprints at an accelerated pace to deliver results quickly.
- As a Scrum Master, facilitate all sprint ceremonies.
- Provide a monthly forecast, utilize the financial system to obtain actual numbers, and explain any variances to stakeholders.
- Identify and log potential risks in the Risk Tracking System (RTC) and develop mitigation plans.
- Present project status updates during the Steering Committee meeting.
- Submit weekly project status reports through the Client Port
Program Manager (IBM)
Excel Energy
07.2016 - 06.2017
- As a Program Manager, I led the GTIS (Gas Transportation information System) Phase 2 Project which included Implementation of several enhancements to the GTIS system. One set of enhancements was to address a PSC Mandate to eliminate the need for manual work around required to process billing exceptions generated by data anomalies in the customer systems.
- I also led the Electric Outage and Reporting Project, implementing remediation which improved the capacity and scalability of the Outage System.
- Key responsibilities include:
- Follow the client's SDF Agile life cycle to plan, manage, and deliver project artifacts.
- Collaborate with the business team to prioritize the product backlog.
- Execute one-week sprints at an accelerated pace to deliver results quickly.
- As a Scrum Master, facilitate all sprint ceremonies.
- Provide a monthly forecast, utilize the financial system to obtain actual numbers, and explain any variances to stakeholders.
- Identify and log potential risks in the Risk Tracking System (RTC) and develop mitigation plans.
- Present project status updates during the Steering Committee meeting.
- Submit weekly project status reports through the Client Port
Program Manager (IBM)
DirecTV
07.2015 - 06.2016
- As a Program Manager, I led many BI Projects for IBM’s DirecTV Analytics Portfolio.
- Key responsibilities include:
- Managed the project from start to finish, including the kick-off meeting, overall planning, and risk management. Handled any changes to the project's scope, schedule, and quality.
- Coordinated with clients to resolve issues and facilitated communication between the offshore, onsite, and client teams.
- Led the development team in creating prototypes when needed, to explore new project opportunities and solutions.
- Collaborated closely with both technical teams - IBM and end customers - to prioritize, implement, and deliver application and system features.
- Tracked milestone billing to meet IBM's revenue targets.
- Served as the primary point of contact between IBM and customer teams for technical and functional issues
Business Area Manager (IBM)
Express Scripts
02.2011 - 06.2015
- As a business area manager, I led a team from IBM India which delivered services for Express Scripts Inc to address their increasing needs driven by Government legislation with respect to Health Savings Account Legislations, Center for Medicare and Medicaid services, and HIPAA guidelines for the Electronic Data Interchange
- Key responsibilities include:
- Conduct weekly governance meeting with Express Scripts Managers and capability leads, to provide Project Status, potential risks and mitigation plans.
- Work with Express Scripts on new engagements, participate in proposal development working closely with the IBM solution team.
- Conduct weekly team meetings with the IBM onsite and offshore team and keep them updated on changing customer requirements and expectations.
- Fulfill offshore staffing requirements working with resource management teams as directed by the onshore lead.
- Single point of contact from offshore for all escalations from Client or onshore teams.
- Provide technical and operational directions to the project managers and project team members so ensure all meet the project objectives and client expectations.
- Make sure the team meets the utilization targets set by the organization.
Advisory Project Manager (IBM)
Sprint
03.2004 - 01.2011
- As an Advisory Project Manager, I led a Team of Automation and Performance Teams who automated Test Suites using a client process called BPT (Business Process Testing)
- As a Technical lead I provided guidance to a group of senior and intermediate developers to deliver code builds for an online cable order processing application
- Key responsibilities include:
- Conduct weekly meetings with Sprint Managers and capability leads, to provide Project Status, potential risks and mitigation plans.
- Work with Client Business teams to understand the processes that need to be automated.
- Responsible for completion of Automation and performance testing before all Global releases of the Client.
- As a technical lead at onshore work with Business Analyst to understand the requirements and transform them to technical requirements.
- Work with offshore teams, explain requirements, provide technical guidance, review code and provide feedback.
- Groom senior technical resources by providing them guidance and feedback to help them navigate to the next level in the organization.
Technical Lead (IBM)
Sprint
03.2004 - 01.2011
- As an Advisory Project Manager, I led a Team of Automation and Performance Teams who automated Test Suites using a client process called BPT (Business Process Testing)
- As a Technical lead I provided guidance to a group of senior and intermediate developers to deliver code builds for an online cable order processing application
- Key responsibilities include:
- Conduct weekly meetings with Sprint Managers and capability leads, to provide Project Status, potential risks and mitigation plans.
- Work with Client Business teams to understand the processes that need to be automated.
- Responsible for completion of Automation and performance testing before all Global releases of the Client.
- As a technical lead at onshore work with Business Analyst to understand the requirements and transform them to technical requirements.
- Work with offshore teams, explain requirements, provide technical guidance, review code and provide feedback.
- Groom senior technical resources by providing them guidance and feedback to help them navigate to the next level in the organization.
Software Specialist
HP (Digital GlobalSoft Ltd.)
05.1999 - 02.2004
- Key responsibilities include:
- Convert business needs to technical requirements.
- Build code to meet the technical and business requirements.
- Perform code reviews.
- Work with Quality assurance team to address issues / clarifications
Module Lead
Reliance Industries
05.1999 - 02.2004
- Key responsibilities include:
- Convert business needs to technical requirements.
- Build code to meet the technical and business requirements.
- Perform code reviews.
- Work with Quality assurance team to address issues / clarifications
Software Trainee
VXL Instruments
05.1999 - 02.2004
- Key responsibilities include:
- Convert business needs to technical requirements.
- Build code to meet the technical and business requirements.
- Perform code reviews.
- Work with Quality assurance team to address issues / clarifications
Education
Master’s - computer application
Bangalore, IndiaSkills
- Technical Program Management
- Global Cross Functional Teams
- Customer Relationships
- Agile Methodologies
- E-Commerce
- Portfolio program Management
- Product Delivery
- Cloud
- PMI-ACP Certified
- Generative AI Fundamentals
Certification
- PMI-ACP Certified
- IBM Certified Expert Project Manager
- Microsoft Certified Azure Fundamentals
- Microsoft Certified Azure AI Fundamentals
- Cloud Digital Leader, Google Cloud
- Generative AI Fundamentals, IBM, Google, AWS and Microsoft
Timeline
Delivery Project Leader (IBM)
Vision Services Provider
03.2025 - Current
Delivery Project Leader (IBM)
DigiKey
03.2025 - Current
Technical Project Management (IBM)
Albertsons Safeway
06.2018 - 02.2025
Senior Program Manager (IBM)
Genentech
06.2017 - 05.2018
Program Manager (IBM)
National Grid
07.2016 - 06.2017
Program Manager (IBM)
Excel Energy
07.2016 - 06.2017
Program Manager (IBM)
DirecTV
07.2015 - 06.2016
Business Area Manager (IBM)
Express Scripts
02.2011 - 06.2015
Advisory Project Manager (IBM)
Sprint
03.2004 - 01.2011
Technical Lead (IBM)
Sprint
03.2004 - 01.2011
Software Specialist
HP (Digital GlobalSoft Ltd.)
05.1999 - 02.2004
Module Lead
Reliance Industries
05.1999 - 02.2004
Software Trainee
VXL Instruments
05.1999 - 02.2004