KEENAN MACDONALD
Milford,MA
Summary
Business management student with hands-on experience in sales, client relationship management, entrepreneurship, and customer service. Licensed insurance representative and co-founder of a student-run home services business, with responsibilities in customer outreach, needs assessment, scheduling, and daily operations. Known for clear communication and steady performance in fast-paced settings.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Co-Founder & Business Operator
JB CLEAN & GREEN
Worcester, Massachusetts
05.2026 - Current
- Co-founded student-run home services business serving residential customers.
- Developed new business through direct sales, customer outreach, referrals, and online marketing efforts, expanding the customer base.
- Managed daily operations, overseeing customer service, scheduling, pricing, and job coordination to optimize service delivery.
- Engaged customers throughout the sales process, addressing inquiries, providing estimates, coordinating scheduling, and ensuring service follow-up for enhanced customer satisfaction.
- Collaborated with a business partner on strategic planning, customer acquisition initiatives, and company growth strategies.
Licensed Insurance Representative
INDEPENDENT INSURANCE AGENT
Tampa, FL
10.2025 - Current
- Educated individuals and families on life insurance and financial protection, enhancing their understanding of long-term planning.
- Assessed client financial protection needs and recommended tailored insurance solutions to enhance coverage.
- Compare products from multiple carriers to identify appropriate and cost-effective coverage options.
- Developed client opportunities through networking and referrals, expanding client base and increasing market reach.
- Strengthened client relationships through personalized service and consistent follow-up, leading to improved satisfaction.
Sales Representative
TRINITY SOLAR
Bridgewater, Massachusetts
01.2026 - 01.2026
- Managed high-volume prospecting and ensured professional communication, enhancing customer relationships and trust.
- Conducted door-to-door outreach, generating qualified appointments for solar consultations and expanding potential customer base.
- Engaged homeowners to assess interest and communicate benefits of the solar program, facilitating informed decision-making.
- Screened prospective customers to determine whether they met initial qualification criteria.
- Utilized cold calling techniques to effectively engage potential customers, enhancing outreach efforts.
Driving Range & Cart Attendant
SHINING ROCK GOLF CLUB
Northbridge, MA
06.2023 - 10.2025
- Coordinated daily driving range operations, optimizing play conditions through effective ball collection, cleaning, and restocking.
- Prepared and organized golf carts for customer use, enhancing golfer experience and satisfaction.
- Assisted golfers with equipment, directions, and course information, and enhancing overall customer service experience.
- Ensured clean and presentable facilities, improving course appeal and enhancing customer enjoyment.
Food Runner / Busser
TJ'S FINE FOOD & SPIRITS
Ashland, MA
09.2022 - 01.2026
- Accelerated table turnover and improved guest experience by swiftly clearing and resetting tables.
- Streamlined restaurant operations during high-volume service through proactive assistance.
- Coordinated with servers and kitchen staff to ensure effective communication and seamless service flow.
- Maintained cleanliness and organization of dining areas, consistently achieving restaurant standards.
Education
BACHELOR OF SCIENCE - BUSINESS MANAGEMENT
The University of Tampa
12.2028
Skills
- Sales & Lead Generation
- Business Development
- Client Relationship Management
- Customer Service
- Networking
- Entrepreneurship
- Marketing
- Consumer Behavior
- Microsoft Excel
- Microsoft PowerPoint
- Google Workspace
- Public Speaking
- Financial Literacy
Certification
Licensed Insurance Representative — Florida, Massachusetts & Washington | 2025 Authorized to present insurance solutions from multiple carriers, including America, Mutual of Omaha, Transamerica, Corebridge Financial, and Ethos
Extracurricular Activities
- Tau Kappa Epsilon Fraternity — University of Tampa
- Member | Recruitment Participant
- Assisted with recruitment initiatives and outreach to prospective members.
- Collaborated with members to organize networking and social events.
- Participated in leadership development and community engagement activities.
Timeline
Co-Founder & Business Operator
JB CLEAN & GREEN
05.2026 - Current
Sales Representative
TRINITY SOLAR
01.2026 - 01.2026
Licensed Insurance Representative
INDEPENDENT INSURANCE AGENT
10.2025 - Current
Driving Range & Cart Attendant
SHINING ROCK GOLF CLUB
06.2023 - 10.2025
Food Runner / Busser
TJ'S FINE FOOD & SPIRITS
09.2022 - 01.2026
BACHELOR OF SCIENCE - BUSINESS MANAGEMENT
The University of Tampa