Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Keenan Polen

Safford,AZ

Summary

Focused Order Fulfillment Associate excels at prioritizing, completing multiple tasks simultaneously and following through to achieve daily fulfillment goals. Possesses working knowledge of ordering and packing systems. Service-focused individual and friendly team player with talent for building productive working relationships. Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Order Fulfillment Associate, Flooring Specialist

The Home Depot Inc
08.2020 - Current
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Followed procedures at all times for personal and team safety.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Processed daily orders through multi-carrier manifest system.
  • Trained new associates on basic and advanced shipment procedures.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Followed procedures for control and distribution of completed products in line with shipment plans.
  • Followed SOPs to avoid mix-ups and damages to orders.
  • Complied with good manufacturing practices to prevent distribution of obsolete, rejected, or deteriorated manufacturing materials.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Interacted with guests in friendly and knowledgeable way.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.

Customer Service Representative

Afni Call Center
02.2020 - 05.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Courtesy Clerk

Fry's
08.2019 - 01.2020
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
  • Handled shelf restocks and merchandised front lane areas to drive sales.

Delivery Driver

Domino's Pizza
04.2018 - 05.2019
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Taekwondo Instructor

Rose Hill Wellness
01.2014 - 08.2018
  • Coached new students by breaking down techniques into simple moves.
  • Instructed on proper breathing techniques, stances, and forms.
  • Helped students prevent injuries and rendered calm and professional aid in case of accidents.
  • Developed interactive and dynamic class structure and format to keep students engaged and motivated.

Strength and Conditioning Coach

Eastern Arizona College
01.2018 - 05.2018
  • Enhanced functional movement pattern of each athlete.
  • Developed and implemented programs focused on improving power, speed and endurance.
  • Promoted culture of dedication and hard work.
  • Led daily training sessions for more than [Number] high-performance [Type] athletes.

Education

Eastern

Associate of Applied Science - Cybersecurity

Eastern Arizona College
Thatcher, AZ
05.2019

Skills

  • Problem Solving
  • Quality Assurance
  • Order Processing
  • Barcode Scanning
  • Forklift Operation
  • Computer Literacy
  • Organizational Skills
  • Customer Service
  • Packing Expertise
  • Attention to Detail
  • Material Handling
  • Palletizing
  • Teamwork and Collaboration

Certification

  • CompTIA Security+

Timeline

Order Fulfillment Associate, Flooring Specialist

The Home Depot Inc
08.2020 - Current

Customer Service Representative

Afni Call Center
02.2020 - 05.2020

Courtesy Clerk

Fry's
08.2019 - 01.2020

Delivery Driver

Domino's Pizza
04.2018 - 05.2019

Strength and Conditioning Coach

Eastern Arizona College
01.2018 - 05.2018

Taekwondo Instructor

Rose Hill Wellness
01.2014 - 08.2018

Eastern

Associate of Applied Science - Cybersecurity

Eastern Arizona College

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Keenan Polen