William Herrera
Anaheim,CA
Summary
Dynamic customer service professional with a proven track record at Home Depot, excelling in problem-solving and communication. Adept at promoting sales and enhancing customer satisfaction, I leverage my MS Office expertise and upbeat personality to drive results and foster positive client relationships. Committed to delivering exceptional service and support.
Overview
10
10
years of professional experience
Work History
Customer Service Associate/Order Fulfillment Associate
Home Depot
Stanton, CA
02.2019 - 02.2024
- Delivered fast, friendly, and knowledgeable service.
- Operated a multi-line phone system and an online messaging system to communicate with customers.
- Trained new hires on products, helping them practice safety protocols.
- Reviewed account and service histories, and took customers' information.
- Assisted customers with making payments, or establishing payment plans.
- Handled large amounts of cash, and balanced the cash drawer daily.
- Promoted the brand to drive sales to meet the weekly quota.
- Educated customers on special pricing opportunities and company offerings.
- Operate machinery (sit-down forklift, stand-up reach, and baleymore).
- Assisted customers with product selection and inquiries.
- Help receiving with inbound and outbound deliveries.
- Off-loading and on-landing trailers.
- Help with inventory count cycles, counting.
Canvasser
Suntrust remodeling
Irvine, California
07.2023 - 01.2024
- Engaged potential clients through door-to-door outreach and community events.
- Educated homeowners on remodeling services and product benefits effectively.
- Maintained accurate records of interactions and leads in company database.
- Able to meet the required quotas.
Customer Service Specialist
Costco
Irvine, CA
01.2018 - 01.2019
- Completed daily recovery tasks to keep areas clean, neat, and conducive to maximum productivity.
- Place special orders, or call other stores to find desired items.
- Exceeded customer satisfaction by finding solutions to problems.
- Assisted customers by locating items and loading heavy purchases into vehicles.
- Exchanged merchandise for customers, and processed returns.
- Collaborated with others to maintain stock levels on the sales floor.
Floorset Associate
Nike
Los Angeles, CA
09.2015 - 10.2018
- Demonstrated great teamwork skills with staff members.
- Communicated and coordinated the planogram for the floor set.
- Printed labels and tags.
- Kept work areas clean, neat, and organized to provide a safe work space.
- Enhanced store and display appearance, utilizing seasonal promotions and trends.
Relocation Associate
Chipman Relocation & Logistics
Garden Grove, CA
07.2014 - 12.2015
- Communicated with customers regarding moving needs and deadlines.
- Braced, padded, and supported items in packages to prevent shifting and damage.
- Labeled packages and boxes to keep track of client items.
- Loaded completed orders on pallets according to delivery numbers.
- Loaded and unloaded company trucks with tools, equipment, and furniture.
- Followed customer instructions about the placement of items and special considerations for handling.
- I made sure to work safely to prevent injuries to myself and others.
Education
Associate of Arts - Liberal Arts And General Studies
Santa Ana College
Santa Ana, CA12.2020
High School Diploma -
Orange High School
Orange, CA06.2014
Skills
- Inbound and outbound calling
- Customer support
- MS Office proficiency
- Upbeat and positive personality
- Problem solving
- Communication and conflict resolution abilities
- Sales promotion
- Stock replenishment
- Refunds and exchanges
- Data entry
- Microsoft office expertise
- In-store support
- Excellent communication
- Inventory management
- Plant care
- Order fulfillment
Education and Training
- Help kids with disabilities in a home setting.
- coached pewee football.
- couched group training exercise for high school football.
Languages
Spanish
Professional
Timeline
Canvasser
Suntrust remodeling
07.2023 - 01.2024
Customer Service Associate/Order Fulfillment Associate
Home Depot
02.2019 - 02.2024
Customer Service Specialist
Costco
01.2018 - 01.2019
Floorset Associate
Nike
09.2015 - 10.2018
Relocation Associate
Chipman Relocation & Logistics
07.2014 - 12.2015
Associate of Arts - Liberal Arts And General Studies
Santa Ana College
High School Diploma -
Orange High School