Keenan Price
Saint Paul,AK
Summary
Dedicated professional with a robust background in Community Health and Hospitality, adept at delivering culturally appropriate health information and enhancing customer experiences. Proven expertise in team management, strategic planning, and process streamlining within high-energy environments. Strong analytical skills and a commitment to achieving results through effective communication and collaborative leadership.
Overview
16
16
years of professional experience
Work History
Bartender, Support Staff
The Lowlands
02.2023 - 10.2025
- Maintain cleanliness of bar area
- Implemented best practices for inventory management, reducing waste and improving cost-efficiency.
- Handle transactions accurately and appropriately
- Follow procedures for serving alcohol safely regulated by state guidelines
- Engage guests and execute final requests
- Organize and setup/breakdown seating for guests
- Escalate problems to the manager that cannot be reconciled at the bar rail
- Direct catering staff to appropriate areas for their service
- Clean areas inside and grounds outside around the building
- Delivered beverage orders promptly to ensure exceptional guest experiences.
- Maintained cleanliness and organization of bar area to enhance overall ambiance.
- Oversaw daily operations during peak hours, ensuring seamless service flow and guest enjoyment.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
Catering Captain/Trainer/Bartender/Server
Hightop Hospitality
06.2019 - 06.2023
- Developed and delivered training programs to enhance team member performance and operational efficiency.
- Mentored new hires, fostering a collaborative learning environment and improving retention rates.
- Conducted regular assessments to evaluate training effectiveness and identify areas for improvement.
- Analyzed feedback from trainees to refine content and ensure relevance to current operational needs.
- Collaborated with management to align training initiatives with business objectives and customer service standards.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Facilitated team-building exercises to foster collaboration between department members.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
- Led cross-functional team to update training curricula, keeping pace with industry changes.
Lead Host/Food Runner
The Newsroom
09.2018 - 02.2019
- Assist guests with reservations and seating arrangements
- Prioritize time between guest requests and staffing needs
- Answer phone calls and direct further communication upon request
- Engage in a friendly, professional, courteous and sensitive manner to guests
- Maintain and execute proper procedures for cleanliness and organization
- Supervised front-of-house operations to ensure exceptional guest experiences.
- Coordinated seating arrangements to optimize flow and minimize wait times.
- Managed reservations system for accurate tracking of guest preferences and requests.
- Analyzed feedback to identify areas for improvement in service execution.
- Maintained a clean and welcoming environment, setting the tone for an enjoyable dining experience.
Trainer/Server
Rainforest Café (Mall of America)
01.2016 - 08.2016
- Opened and closed restaurant as one of the lead servers.
- Trained employees
- Scheduled upcoming event knowledge
- Promoted sales
- Expedited presentations for dining guests
Asst. Manager/Bartender/Server
Favor Cafe and Catering
01.2010 - 12.2012
- Opened and closed restaurant financial bookkeeping.
- Handled phone calls regarding upcoming events
- Scheduled musical entertainment.
- Maintained cleanliness of restaurant and bar area.
- Supervised food and beverage inventory
- Led daily operations, ensuring efficient workflow and high-quality service delivery.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Certification as Community Health Worker and Certified Nursing Assistant - Communications & Cultures, Health Topics, Business Success, Interviewing and Documentation, Organization and Resources and Teaching and Capacity
Summit Academy OIC
Minneapolis, MN04.2017
Diploma - International Baccalaureate
Minneapolis Comm. Technical College
Minneapolis, MN05.2004
Skills
- HIPPA
- Confidentiality
- Patient Rights
- Microsoft Word
- Microsoft Publisher
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Healthcare Education
- Social Service System Education
- Health Disparities Identification
- Community Research
- Strong multitasking
- Customer service
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Payment processing
- Cash register operation
- Menu memorization
- Hospitality service expertise
- Professional appearance
- Suggestive selling
- Food service
- Team training and development
- Beverage preparation
- Drink preparation techniques
- Inventory
- Sales expertise
- Food running
- Staff management
- Creative mixology
- Aloha POS
- Food preparation
- Elegant food plating
- Group reservations management
- Organizational growth
- Dining room management
- Mixology
- Liquor restocking
- Beverage supply orders
Accomplishments
- Oversaw and manged events with up to 300 people
- Improved team productivity with morale-boosting incentives.
- Reduced labor costs 32% by reworking schedules.
- Supervised teams up to 18 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Service - Professionally processed 3-5 events per week, providing information and service to ensure customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
English
Native or Bilingual
Timeline
Bartender, Support Staff
The Lowlands
02.2023 - 10.2025
Catering Captain/Trainer/Bartender/Server
Hightop Hospitality
06.2019 - 06.2023
Lead Host/Food Runner
The Newsroom
09.2018 - 02.2019
Trainer/Server
Rainforest Café (Mall of America)
01.2016 - 08.2016
Asst. Manager/Bartender/Server
Favor Cafe and Catering
01.2010 - 12.2012
Diploma - International Baccalaureate
Minneapolis Comm. Technical College
Certification as Community Health Worker and Certified Nursing Assistant - Communications & Cultures, Health Topics, Business Success, Interviewing and Documentation, Organization and Resources and Teaching and Capacity
Summit Academy OIC