Keenan Wells
Los Angeles,CA
Summary
Results-oriented and enthusiastic sales and customer experience professional with a strong proficiency in Salesforce. Skilled in leveraging data-driven insights to drive sales strategies and enhance customer acquisition and retention. Experienced in utilizing Microsoft and Google Suites to optimize workflows and streamline processes. A creative problem-solver who excels at analyzing challenges through an analytical lens. Efficient project manager with a proven ability to juggle priorities and deliver successful outcomes. A clear communicator and collaborator who thrives in cross-departmental environments.
Overview
7
7
years of professional experience
Work History
Sales Development Representative
ChowNow
Los Angeles
02.2024 - Current
- Identified and contacted potential customers through cold calling, email campaigns, and social media outreach.
- Developed relationships with existing customers to increase sales opportunities.
- Conducted market research to identify new business opportunities.
Account Executive
Sundae
Los Angeles, CA
12.2021 - 11.2022
- Managed end-to-end lifecycle pipeline using Salesforce, effectively tracking and optimising sales processes.
- Advised customers on our processes and conducted assessments to determine property eligibility, ensuring a streamlined customer experience.
- Implemented and managed email and SMS campaigns to engage leads, resulting in increased conversions and customer engagement.
- Collaborated closely with the Marketing team to develop and implement new procedures, adjusting materials based on customer feedback and data analysis.
- Consistently met or exceeded sales goals by utilizing data analysis to drive decision-making and continuous improvement.
- Adapted to the evolving needs of a start-up tech-enabled real estate investment company, frequently pivoting and adjusting role duties.
- Played a key role in team development and expansion until the closure of our department in November.
Real Estate Agent
Pinnacle Estate Properties
Malibu, CA
01.2021 - 12.2021
- Proactively managed the sales pipeline by diligently following up with prospects and hot leads, ensuring effective lead nurturing and maximizing conversion rates.
- Leveraged my passion for design and architecture to connect with clients and help them find their dream homes, providing personalized guidance and expertise throughout the home-buying process.
- Planned and executed successful open house events to showcase properties, coordinating logistics, marketing efforts, and engaging with potential buyers to drive property sales.
Sales Specialist
Recreational Equipment Inc.
Northridge, CA
07.2020 - 12.2021
- Educated customers on product features and technical details to highlight benefits
- Coordinated orders through the Shipping and Receiving department
- Engaged with customers both online and in person delivering a personalized customer experience
Sales Coordinator
GH Sports
San Luis Obispo, CA
05.2018 - 07.2020
- Updated and supervised Amazon inventory and storefront, ensuring accurate and up-to-date product listings and optimizing the presentation for increased visibility and sales.
- Utilized WordPress and WooCommerce platforms to add and maintain the online inventory of products, ensuring seamless online shopping experiences for customers.
- Cultivated and maintained strong customer relationships through exceptional customer service, providing personalized assistance and addressing inquiries or concerns promptly.
- Conducted gait analyses to assess customers' foot mechanics, offering expert advice and guidance to help them find suitable footwear solutions.
- Proactively drove sales by utilizing upselling techniques based on customers' past purchases and preferences, enhancing their overall shopping experience and maximizing revenue.
Brand Ambassador
Banana Republic
San Luis Obispo, CA
10.2017 - 04.2019
- Exceeded sales goals by building and maintaining strong customer relationships through exceptional customer service
- Enrolled customers in the brand credit card and brand subscriptions
- Curated trends and focal points through product placement and mannequin design
- Collaborated on window designs and seasonal decorations
Education
CalBRE #02143627
CA Licensed Real Estate Agent
Google's Foundations of Project Management
Coursera Certificate
Skills
- Salesforce fluency
- Data-driven
- Microsoft & Google Suites
- Creative problem-solver
- Customer acquisition and retention focused
- Efficient project manager
- Clear communicator and collaborator
- Confident juggling priorities
Timeline
Sales Development Representative
ChowNow
02.2024 - Current
Account Executive
Sundae
12.2021 - 11.2022
Real Estate Agent
Pinnacle Estate Properties
01.2021 - 12.2021
Sales Specialist
Recreational Equipment Inc.
07.2020 - 12.2021
Sales Coordinator
GH Sports
05.2018 - 07.2020
Brand Ambassador
Banana Republic
10.2017 - 04.2019
CalBRE #02143627
CA Licensed Real Estate Agent
Google's Foundations of Project Management
Coursera Certificate
Similar Profiles
KANDI ANDERSONKANDI ANDERSON
Restaurant Operations Team Supervisor at ChowNowRestaurant Operations Team Supervisor at ChowNow
Wyatt FoutWyatt Fout
Elite Senior Territory Manager at ChowNowElite Senior Territory Manager at ChowNow
Billy HannibleBilly Hannible
Volunteer at ARCVolunteer at ARC