Keenan M. Cutchens
Urbandale,IA
Summary
Operations-focused professional with a strong foundation in leadership, communication, and accountability. Experienced in supporting day-to-day workflows, improving operational consistency, and collaborating across teams to ensure tasks are completed accurately and on schedule. Known for applying strategic thinking and training principles to create clarity, alignment, and dependable execution in dynamic environments.
Overview
6
6
years of professional experience
Work History
Executive of Operations
Kohls
08.2024 - 12.2025
- Developed strategic initiatives that enhanced operational efficiency across multiple departments.
- Led cross-functional teams to implement process improvements, increasing productivity and reducing bottlenecks.
- Analyzed performance metrics to identify areas for improvement and drive data-driven decision-making.
- Designed and executed training programs that improved employee engagement and skill development within the team.
- Streamlined communication processes between teams, ensuring timely updates and collaboration on key projects.
- Facilitated problem-solving sessions to address operational challenges, enhancing overall team performance and satisfaction.
Operations Area Supervisor
Kohl’s
06.2023 - 08.2024
- Oversee inventory management through continuous flow of merchandise, ad set, and merchandise presentation to drive sales
- Supervise daily business operations of the store to ensure customer satisfaction, efficient business flow, and delegation of tasks to the team
- Observe associate performance and provide feedback through partnership and effective communication
- Led team in achieving sales goals through effective merchandising and customer engagement strategies.
- Implemented training programs to enhance staff performance and improve service standards.
- Fostered a positive work environment through effective communication and conflict resolution techniques.
Customer Service and Engagement Team Leader
Target
03.2020 - 05.2023
- Led team to achieve operational goals through effective communication and collaboration.
- Developed training programs to enhance team skills and performance consistency.
- Streamlined workflow processes, resulting in improved efficiency across departments.
- Facilitated regular team meetings to discuss objectives, challenges, and progress updates.
- Analyzed performance metrics to identify areas for improvement and strategic adjustments.
Education
Associates Degree - Liberal Arts
Des Moines Area Community College
07.2020
Bachelor's Degree - Marketing
Grand View University
Des Moines, IA05-2026
Skills
- Operational Support & Workflow Execution
- Cross-Functional Communication & Accountability
- Training, Coaching & Knowledge Transfer
- Process Awareness & Continuous Improvement
- Task Ownership & Follow-Through
- Problem Solving & Critical Thinking
- Team Collaboration & Support-Oriented Leadership
- Time, Priority & Workload Management
Timeline
Executive of Operations
Kohls
08.2024 - 12.2025
Operations Area Supervisor
Kohl’s
06.2023 - 08.2024
Customer Service and Engagement Team Leader
Target
03.2020 - 05.2023
Associates Degree - Liberal Arts
Des Moines Area Community College
Bachelor's Degree - Marketing
Grand View University