Elijah Freeland
Surprise,Arizona
Summary
Elijah Freeland is a high-achieving creative professional currently pursuing a Bachelor of Arts in Design Arts & Practices and Fashion Studies at the University of Arizona, where he maintains a 3.25 Semester GPA. He possesses a robust foundation in visual arts, evidenced by an Associate in Arts and specialized certifications in Animation and Digital Marketing. Throughout his career, Elijah has demonstrated a unique ability to merge artistic sensibility with operational efficiency; for instance, he utilized his attention to detail to streamline production workflows at Crumbl Cookies and leveraged empathetic problem-solving to drive a 27% increase in sales at Kohl's. His professional excellence is further highlighted by numerous honors, including the Presidential Honors Award and the Betty Chastain NASA Scholarship, marking him as a disciplined designer who excels at building high-value client relationships and exceeding performance targets.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Kohls
03.2024 - 10.2025
- Promoted the value of the customer loyalty program, leading to a 15% out-performance of sign-up targets compared to others.
- Ensured customers received quality customer service, reducing the likelihood of negative customer reviews by 75%
- Utilized an empathetic approach to resolve customer issues, achieving a 25% increase in overall sales.
- Achieved 15% above retail sales targets in 6 quarters, driving $200,000 in additional revenue.
- Doubled targets for customer credit card signups (with 25 total signups in 1 year and 6 months) by 50% by promoting program savings benefits.
Sales Associate
TJ Maxx
01.2023 - 03.2024
- Collaborated directly with potential clients, providing contract estimates and building trust that resulted in 1-year customer loyalty on average.
- Collaborated on marketing projects to improve brand awareness and increase inbound customer interest, resulting in $200K revenue beyond targets.
- Empowered 20+ sales representatives by equipping them with vital information, boosting team performance by 30%.
- Enhanced customer experience by engaging with over 100 patrons weekly, managing reservations, and ensuring a clean, welcoming environment.
- Completed all cash and credit transactions and ensured totals matched the recorded receipts with 100% accuracy.
Baking Associate
Crumbl Cookies
03.2022 - 01.2023
- Streamlined cake preparation for new bakers by utilizing mixers, reducing prep time by 13 minutes and enhancing baking efficiency.
- Monitored and ensured optimal baking temperatures for over 500 food items, achieving 100% compliance with health standards.
- Implemented innovative baking techniques to successfully serve 100+ customers with gluten-free and vegan options, boosting satisfaction ratings.
- Produced an average of 3,000+ baked items per week, maintaining a high quality of freshness and a steady annual growth in overall sales.
- Facilitated daily transactions through POS, processing over 200 transactions and $10k in sales per shift.
Education
Bachelor of Arts - Design Arts & Practices, Applied Humanities: Fashion Studies
University Of Arizona
Tuscon, AZ05.2028
Associate In Arts - Emphasis in Arts
Estrella Mountain Community College
Avondale, AZ08.2024
High School Diploma - undefined
Valley Vista High School
Surprise, AZ08.2022
Skills
- Basic Math and Calculation: Handling money and processing payments as a Sales Associate, calculating sales quotes and understanding targets as a Sales Representative, and accurately measuring ingredients and scaling recipes as a Baker
- Problem-Solving: Addressing customer issues in a retail setting, overcoming objections in sales, or troubleshooting baking challenges (like a recipe not turning out as expected)
- Attention to Detail: Accuracy is vital whether it's processing a sales transaction, ensuring the correct details in a client contract, or precisely measuring ingredients for your baked goods
- Time Management and Organization: Efficiently managing your time and tasks is essential in all three roles Sales roles require juggling multiple customer interactions and follow-ups, while baking involves precise timing and managing various stages of the baking process
- Customer Service/Client Focus: Prioritizing the needs and satisfaction of the individual you are serving, whether it's a shopper in a store, a business client, or someone enjoying your baked goods
Certification
- Animation Certification, Provided by DUSD
Timeline
Sales Associate
Kohls
03.2024 - 10.2025
Sales Associate
TJ Maxx
01.2023 - 03.2024
Baking Associate
Crumbl Cookies
03.2022 - 01.2023
Associate In Arts - Emphasis in Arts
Estrella Mountain Community College
High School Diploma - undefined
Valley Vista High School
Bachelor of Arts - Design Arts & Practices, Applied Humanities: Fashion Studies
University Of Arizona