Keenan Williams
Bonneau
Summary
Highly proficient, self-motivated, skilled professional with more than 4 years of experience in high-level, high-risk security operations and over 10 years of customer service B2C experience. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
10
10
years of professional experience
1
1
Certification
Work History
Founder/Owner/CEO
Keenan LLC
04.2024 - Current
- Founder, owner, and CEO
Front of House Server
Culinary Institute of Charleston
01.2026 - Current
- Responsible for front of the house waiting and sending out food at a 650-person event, Night in the Valley event.
- Greeted guests warmly and ensured a welcoming dining atmosphere throughout service.
- Delivered food and beverages accurately and efficiently to enhance guest satisfaction.
- Managed tables, ensuring prompt service while addressing guest needs courteously.
Security Officer
Allied Universal
11.2023 - 06.2024
- Control Center SOC Surveillance Supervisor
- Securing high-profile clients’ persons and property by enforcing client policies.
- Monitor CCTV cameras.
- Report and investigate any incidents.
- Patrol premises
- Coordinate operations team in emergencies
- Skills
- Behavior detection
- Exceptional customer service
- Professionalism
- Excellent communication
- Vigilance at all times
- Critical thinking
- Work independently and as a team
- Excellent time management
- Remain positive and calm in dangerous situations
- Conflict de-escalation
Security Guard
Renaissance Hotels
03.2022 - 08.2022
- In charge of securing the two-block premises of two interconnecting hotels.
- Monitor hotel cameras.
- Secure all entry points or points of access.
- Secure all floors and event spaces to ensure staff and guest safety.
- Conduct investigations of any disturbances or violations of the law and hotel policy.
- Write daily reports for incoming security.
- De-escalate any escalated situation.
- Work with a team and independently.
- Guard high-profile guests.
- Conduct minor maintenance on rooms and hotel merchandise.
- Assist guests with luggage and minor housekeeping.
- Help hotel staff with minor tasks.
- Skillset
- Critical thinking, professionalism, work independently and as a team, excellent communication, problem solving, and customer service.
Transportation Security Officer
Department of Homeland Security
12.2019 - 01.2022
- EOD 12/08/2019 - 01/08/22
- GS Scale - $49,373
- It is our duty to screen passengers, ensuring that no persons with harmful or dangerous materials in accordance with SOP, make it into the sterile area or onto the plane.
- Acquire control of any property flagged for additional screening. Conduct a search to retrieve the property in question. Discard item and/or return property in accordance with SOP.
- Instruct passengers to remove any property not allowed in the sterile area or on the plane.
- Conduct screening of persons by performing patdowns in accordance with SOP.
- Screen persons’ identification and boarding passes using technology and tactics.
- Maintain command presence by conducting oneself in a professional manner with integrity at all times.
- Critical thinking
- Situational awareness
- Operate in collaboration with a team
- Behavior detection understanding body language, gestures, and vocal patterns to help actively and effectively ensure safe passage of all persons.
- Security clearance
- Must be able to consistently execute job functions under extreme pressure in a consistently fast paced environment.
- Skillset
- Problem solving, critical thinking, teamwork, leadership, professionalism, conflict de-escalation and resolution, and excellent communication.
Sales Representative
Frontier Marketing
08.2019 - 12.2019
- In charge of direct business to consumer marketing.
- Work with a team to help each other increase growth.
- Manage clientele.
- Make calls to follow up with clients and answer calls for customer support.
- Troubleshoot and solve customer issues by talking them through the process over the phone and contacting technical support.
- Punctuality and time management to ensure customer satisfaction.
- Effectively communicate products and/or services to fulfill customer needs.
- Close deals and track orders.
- Train and mentor upcoming sales associates in the field and using presentations.
- Skillset
- Excellent communication, time management, consistency, professionalism, sales, and customer service.
Assembly Operator
CUMMINS
01.2019 - 08.2019
- Held with the responsibility of completing a well orchestrated process while maintaining the ability to focus and act under pressure in a fast paced atmosphere efficiently.
- Skill Set - Problem solving and troubleshooting, time management, teamwork, communication.
- Hoist Certified
- Trained and Operating 16 of 19 stations
- Level 2 on 8 of 19 stations
Warehouse Worker
Atlas Van Lines
03.2017 - 11.2017
- Responsible for retrieving items on the client checklist from the warehouse and loading them onto trucks, then unloading items from trucks to be placed into the warehouse.
- Meet client quotas.
- Working within a team to execute daily tasks.
- Move and setup furniture in clients homes and offices.
- Skillset
- Time management and teamwork
Supervisor
Habitat For Humanity
02.2016 - 08.2016
- Price items, tag them, and stage them on the sales floor.
- Intake donations as well as making repairs as necessary.
- Assist customers on the sales floor find items and help them make a meaningful quality purchase.
- Load customer purchases into their vehicles and unload incoming merchandise.
- Lead and supervise a team of associates for the productivity and execution of daily tasks.
- Skillset
- Customer service, sales, professionalism, leadership, teamwork, and communication.
Education
High School -
Timberland High School
Certificate - Certified Production Technician
Trident Technical College
Charleston, SC10.2015
Skills
- Assembly
- Lean Six Sigma
- Financial management
- Strategic planning
- Team management
- Senior leadership
- Strategic management
- Excellent computer skills
- Hand tools
- Applied behavior analysis
- Mechanical engineering
- Manufacturing
- Budgeting
- Organizational skills
- Analysis skills
- Mechanical assembly
- Customer service
- Lean Manufacturing
- Decision making
- Experience with children
- Project management
- Multimeter
- Leadership
- Microsoft Excel
- Facility security systems
- Operations management
- Crisis management
- Word processing
- Communication skills
- Time management
- Quality control
- Conflict de-escalation
- Community engagement
- Mobile devices
- SOC
- General management
- Teamwork
- Mechanical knowledge
- Power tools
- Team development
- Critical thinking
- Problem-solving
- Logistics
- Two-way radio communication
- Data entry
- Handyman experience
- Team leadership
- Heavy lifting
- Experience with individuals with mental health conditions
- Sales
- Negotiation
- Task prioritization
- Microsoft Office
- Research
Accomplishments
- 1. MSP Nice Award
- Finding and recovering many prohibited and illegal items and substances.
Certification
- Lean Six Sigma Yellow Belt
- OSHA 10
- Driver's License
MSP Nice
Awarded for exceptional customer service and professionalism.
Languages
English
Native or Bilingual
Timeline
Front of House Server
Culinary Institute of Charleston
01.2026 - Current
Founder/Owner/CEO
Keenan LLC
04.2024 - Current
Security Officer
Allied Universal
11.2023 - 06.2024
Security Guard
Renaissance Hotels
03.2022 - 08.2022
Transportation Security Officer
Department of Homeland Security
12.2019 - 01.2022
Sales Representative
Frontier Marketing
08.2019 - 12.2019
Assembly Operator
CUMMINS
01.2019 - 08.2019
Warehouse Worker
Atlas Van Lines
03.2017 - 11.2017
Supervisor
Habitat For Humanity
02.2016 - 08.2016
High School -
Timberland High School
Certificate - Certified Production Technician
Trident Technical College