Keenen Atkinson
Twinsburg,OH
Summary
Skilled in Sales and Leadership development bringing 10+ years of experience. Focused on maximizing business success by adding value and capitalizing on sales, relationship and service opportunities.
Overview
9
9
years of professional experience
Work History
Account Manager
Edwards Health Care Services
Hudson, OH
04.2024 - Current
- Monitored competitor activities in order to stay ahead of the competition.
- Attended trade shows and conferences as a representative of the company.
- Solicited feedback from customers on their experience with products or services.
- Conducted market research to identify potential customers.
- Developed strategies to increase revenue from existing accounts.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Generated leads through cold calling activities.
- Managed multiple accounts simultaneously while meeting deadlines.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
Business Development Representative
Park Place Technologies
Mayfield, OH
06.2023 - 04.2024
- Conducted outreach activities, such as cold calling, emailing and attending networking events.
- Built strong relationships with existing customers through ongoing communication.
- Responded quickly to inquiries from potential customers via phone or email.
- Enhanced bottom line profit through strategic initiatives.
- Set up potential client contacts, cultivated relationships and followed through on service needs.
- Served as primary contact for client issues and requirements.
Acquisition Manager
Digital C
Cleveland, OH
10.2020 - 11.2022
- Digital C is a non profit organization that helps underserved communities get subsidized internet service
- In my role as the Acquisitions Manager, I created the sales process and hired people to develop a sales team
- When I arrived, the original sales team had about a 23% success rate and averaged about 12 sales a month
- Before departing, I was able to turn the sales team around and help them to average between 60-80 sales a month
- In our best month, we had 137 sales.
Procurement Specialist
TPI Efficiency
Cleveland, OH
06.2019 - 10.2020
- I helped companies strategize their annual budgets based on the current gas and electric market
- I advised companies on gas and electric rates and gave them insight on market trends
- I also helped the city of Beachwood Ohio with their rates.
Consultant
Atkinson International
Cleveland, OH
01.2017 - Current
- Participated in training and managing new hires to bring new team members up to speed.
- Assisted in setting up e-commerce based partnerships
Technical Support Specialist
Windsteam Communications
Twinsburg, OH
01.2016 - 01.2019
- Answer inbound calls from customers regarding trouble repair for Windstream products and services
- Assist all customers with advanced email issues
- Lead/train new associates in required tasks until they are able to teach others
- De-escalate all customer calls through listening, communication, people skills and understanding customer needs.
Education
Associate in Psychology - Industrial And Organizational Psychology
Kent State University
Ohio05-2017
Skills
- Fluent in using Microsoft applications such as spreadsheets, Word, Excel etc Able to use computer software such as iOS and Microsoft programming
- Ability to build relationships with customers and also with coworkers to create a great environment Able to adapt to working in a team environment or at a independent, moderate pace
- Fluent in leading and building teams Also, coachable enough to follow and apply directions accurately
- Able to make quick decisions based off of logic Ability to add value to a team as a team player
- Sales
- Business Relationship Management
- Lead Prospecting
- Contract Negotiation and Closing Tactics
- Marketing
References
References available upon request.
Timeline
Account Manager
Edwards Health Care Services
04.2024 - Current
Business Development Representative
Park Place Technologies
06.2023 - 04.2024
Acquisition Manager
Digital C
10.2020 - 11.2022
Procurement Specialist
TPI Efficiency
06.2019 - 10.2020
Consultant
Atkinson International
01.2017 - Current
Technical Support Specialist
Windsteam Communications
01.2016 - 01.2019
Associate in Psychology - Industrial And Organizational Psychology
Kent State University
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