Summary
Overview
Work History
Education
Skills
Timeline
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KEENO DRUMMOND

Atlanta,GA

Summary

Searching for a company that will utilize my leadership, customer service, supervising, and management skills.

Overview

18
18
years of professional experience

Work History

Mercedes-Benz Stadium

Security supervisor
Atlanta , GA
08.2023 - Current

My day started out as making a plan for my team wishes a team of 30 or 40 people making sure we execute the role protect people and most important. Make sure people have a great time.

  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Store Manager

Cricket Wireless
Atlanta , GA
05.2019 - 11.2022
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.

Store Manager

Cricket Wireless
Atlanta, GA
01.2018 - 01.2019
  • Opened and closed the store, managed 8 employees a day, phone counts upgrades, money deposits to banks

Belk
Greenville, SC
01.2016 - 01.2018
  • Fulfil online orders as well as managing the team throughout the day making schedule also helping throughout the store

Store Manager

North Greenville University
Greenville, SC
01.2015 - 01.2016
  • Close store, managed the store, also supervised staff, resolved store issues by using troubleshooting techniques, which required excellent team leadership skills

Counselor I

Spring Brook Behavioral Health
Greenville, SC
01.2013 - 01.2015
  • Worked with kid's that had a hard time dealing with their behavioral health, as a counselor it was our job to work with the kid's one on one, in order to develop the needed skills to help them better in dealing with behavioral health issues

Home Theater Specialist/ Cashier

Best Buy
Greenville, SC
01.2010 - 01.2012
  • Customer Service- Count drawers, greet customers, take care of their needs, and enjoy making them smile
  • Supervisory- Ability to troubleshoot issues, supervise any number of staff, excellent communication skills, great amount of hands on experience, excellent team leadership skills

Manager

Cash USA
Greenville, SC
01.2010 - 01.2011
  • Customer Service- Count drawers, greet customers, take care of their needs, and enjoy making them smile
  • Supervisory- Ability to troubleshoot issues, supervise any number of staff, excellent communication skills, great amount of hands on experience, excellent team leadership skills
  • Management- Open/Close store, great organizational skills, closing cash office, accountable for large staff including guest, ability to handle and deal with several tasks under stress

Customer Service

American Airlines Arena
Miami, FL
01.2009 - 01.2010
  • Count drawers, greet customers, take care of their needs, and enjoy making them smile
  • Supervisory- Ability to troubleshoot issues, supervise any number of staff, excellent communication skills, great amount of hands on experience, excellent team leadership skills
  • Management- Open/Close store, great organizational skills, closing cash office, accountable for large staff including guest, ability to handle and deal with several tasks under stress

Customer Service/ Cashier

Circuit City
Aventura, FL
01.2007 - 01.2009
  • Customer Service- Count drawers, greet customers, take care of their needs, and enjoy making them smile
  • Supervisory- Ability to troubleshoot issues, supervise any number of staff, excellent communication skills, great amount of hands on experience, excellent team leadership skills
  • Management- Open/Close store, great organizational skills, closing cash office, accountable for large staff including guest, ability to handle and deal with several tasks under stress

Education

Bachelor of Science - Science of Psychology

University of Phoenix
Tempe, AZ
01.2016

Diploma -

Hallandale High School
Hallandale Beach, FL
01.2004

Skills

  • Customer Service
  • Supervisory
  • Management
  • Behavioral Health
  • Retail Management
  • Team Management
  • Store Management Experience
  • Sales Management
  • Payroll
  • Case Management
  • Group Therapy
  • Merchandising

Timeline

Mercedes-Benz Stadium

Security supervisor
08.2023 - Current

Store Manager

Cricket Wireless
05.2019 - 11.2022

Store Manager

Cricket Wireless
01.2018 - 01.2019

Belk
01.2016 - 01.2018

Store Manager

North Greenville University
01.2015 - 01.2016

Counselor I

Spring Brook Behavioral Health
01.2013 - 01.2015

Home Theater Specialist/ Cashier

Best Buy
01.2010 - 01.2012

Manager

Cash USA
01.2010 - 01.2011

Customer Service

American Airlines Arena
01.2009 - 01.2010

Customer Service/ Cashier

Circuit City
01.2007 - 01.2009

Bachelor of Science - Science of Psychology

University of Phoenix

Diploma -

Hallandale High School
KEENO DRUMMOND