Keeonna Smith
Chicago,IL
Summary
Diligent Direct Support Professional with proven ability to lead and manage direct support staff effectively. Supervised teams to ensure quality care and support were consistently delivered, achieving high client satisfaction. Demonstrated strong leadership and communication skills, fostering collaborative and supportive work environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Direct Support Professional Supervisor
Rimland Services
01.2024 - Current
- Increased community integration for clients through the organization of social events, volunteer opportunities, and outings.
- Maintained strong relationships with families, providing regular updates on their loved one''s progress and addressing concerns promptly.
- Ensured client safety and well-being through thorough monitoring, documentation, and reporting of incidents and progress.
- Managed caseloads efficiently while maintaining accurate records in compliance with state regulations and agency policies.
- Conducted regular performance evaluations for direct support professionals to identify areas of improvement and guide professional development.
Direct Support Professional
Avenues to Independence
03.2020 - 01.2024
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
Transportation Supervisor
RARE CORPORATION
01.2014 - 02.2020
- Coordinated schedules and routes for drivers to ensure timely deliveries and customer satisfaction.
- Ensured proper documentation was completed accurately for all transportation operations, including driver logs, vehicle inspection reports, and accident/incident reports.
- Scheduled repair and preventive maintenance of vehicles and other equipment.
- Managed a team of drivers, providing training, guidance, and performance evaluations to maintain a high level of professionalism.
Front Desk Medical Receptionist
DUWEL MEDICAL CENTER
06.2010 - 01.2020
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Human Resources Assistant
Weiss Memorial Hospital
03.2007 - 12.2009
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
Education
Associate Degree - Child Development
KENNEDY KING COLLEGE
Chicago, IL03.2025
High school diploma - Medical Social Work
Manley Career Academy High School
Chicago, IL06.2004
Skills
- Client advocacy
- Behavioral support
- Community integration
- Time management
- Problem-solving
- Daily living support
- Compassionate caregiving
- Administrative skills
- Office administration
- Maintaining files
Certification
- Driver's License
- CPR Certification
- BLS Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Direct Support Professional Supervisor
Rimland Services
01.2024 - Current
Direct Support Professional
Avenues to Independence
03.2020 - 01.2024
Transportation Supervisor
RARE CORPORATION
01.2014 - 02.2020
Front Desk Medical Receptionist
DUWEL MEDICAL CENTER
06.2010 - 01.2020
Human Resources Assistant
Weiss Memorial Hospital
03.2007 - 12.2009
Associate Degree - Child Development
KENNEDY KING COLLEGE
High school diploma - Medical Social Work
Manley Career Academy High School
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