Keera Reilly
Sylva,NC
Summary
Dynamic professional with a positive attitude and strong problem-solving skills, experienced in team leadership at Catos Fashion. Proven ability to enhance customer satisfaction and streamline operations, fostering a collaborative environment. Skilled in relationship building and proficient in MS Office, dedicated to achieving sales goals and improving service quality.
Overview
2
2
years of professional experience
Work History
Volunteer
Appalachian Animal Rescue Center
01.2019 - 01.2021
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Supported animal welfare, caring for animals and facilitating adoption events.
Sales Associate Manager
Catos Fashion
03.2019 - 09.2019
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
- Cultivated a positive work environment that fostered teamwork and motivated employees to excel in their roles.
- Streamlined inventory management processes, reducing overhead costs and improving product availability.
- Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
- Conducted regular performance reviews of staff members, identifying areas for improvement and creating actionable development plans accordingly.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Waitress
L’italiana
02.2019 - 03.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Sales Associate
Twice as Nice Resale
01.2019 - 03.2019
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Franklin High School
Franklin Nc 2019
Skills
- Positive attitude
- Organized and efficient
- Problem-solving
- Community service
- Time management
- Computer skills
- Flexible schedule
- Relationship building
- Customer service
- Answering phones
- Social media management
- Telephone etiquette
- Teamwork and collaboration
- MS office
Timeline
Sales Associate Manager
Catos Fashion
03.2019 - 09.2019
Waitress
L’italiana
02.2019 - 03.2019
Volunteer
Appalachian Animal Rescue Center
01.2019 - 01.2021
Sales Associate
Twice as Nice Resale
01.2019 - 03.2019
Franklin High School