Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keerstin Rice

Norfolk,VA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Hospitality Worker

OVG
Norfolk, VA
05.2023 - Current
  • Served food and drinks to customers in a timely manner.
  • Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
  • Resolved customer complaints professionally while maintaining a friendly attitude towards patrons.
  • Assisted guests by promptly responding to questions, requests and concerns.
  • Handled alcohol service for guests over age of 21.
  • Restocked supplies of condiments, beverages and other items as needed.
  • Monitored inventory levels for all items used in the hospitality area.

Fruit Packer

Food Lion
02.2023 - 08.2023
  • Recorded details of all produce packed in the day's shift.
  • Cleaned work area to ensure food safety regulations were met.
  • Maintained accurate inventory records of incoming and outgoing shipments of fruit.
  • Adhered strictly to health and safety regulations while working with produce items.
  • Tracked inventories and input equipment counts into warehouse databases.
  • Sorted and graded fruit based on size, shape, color, and texture.

Shift Manager

Tropical Smoothie
Virginia Beach, VA
07.2019 - 07.2022
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Resolved customer complaints in a professional manner.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Prepared food for various recipes by washing, peeling, and dicing ingredients.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash-handling techniques.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.

Education

Associate of Science - General Studies

Tidewater Community College
Norfolk, VA
08-2025

Skills

  • Food Preparation
  • Safe alcohol service
  • Customer Service
  • Problem-Solving
  • Customer Satisfaction
  • POS Systems
  • Excellent Communication
  • Problem-solving aptitude
  • Food safety knowledge

Timeline

Hospitality Worker

OVG
05.2023 - Current

Fruit Packer

Food Lion
02.2023 - 08.2023

Shift Manager

Tropical Smoothie
07.2019 - 07.2022

Associate of Science - General Studies

Tidewater Community College

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Keerstin Rice