Dhinesh Maran Thirumaran
Analyst
Sacramento,CA
Summary
Results-driven Technical Business Analyst with 3 years of experience in business analysis, project management, and process optimization. Proven expertise in bridging the gap between business needs and technology solutions, with a strong focus on financial institutions and cross-regional project management. Adept at using tools like Jira, Confluence, ServiceNow, and Power BI to drive process improvements and deliver data-driven insights.
Overview
4
4
years of professional experience
3
3
Certification
2
2
years of post-secondary education
Work History
Business Analyst - Intern
I3Matrix
Sacramento
09.2025 - Current
- Act as a mediator between stakeholders, product owners, and technical developers to ensure alignment and successful process optimization
- Lead efforts to automate and optimize the Hygiene Check Process, streamlining the ticket flow process using AVO automation tools
- Collaborate with cross-functional teams to onboard and optimize processes for over 15 different products, customizing solutions to meet specific product requirements
- Gather, document, and analyze technical and business requirements from stakeholders to drive process improvements and automation
- Utilize Jira, Confluence, ServiceNow, and Excel to manage and track project progress, ensuring transparency and efficient communication
- Create data visualizations and reports using Power BI to monitor process efficiency, analyze trends, and identify areas for improvement
- Continuously assess and refine the Hygiene Check Process to enhance overall operational efficiency and stakeholder satisfaction.
Business Performance Analyst – Intern
Integrated Assessment Services Pvt Ltd
Chennai
07.2021 - 09.2023
- Acted as the lead interface and central point of contact for banks and financial institutions, implementing customer technical requirements across multiple regions including the Middle East, Africa, and Eastern Europe
- Managed project activities from defining scope to closure, ensuring time and cost-efficient solutions that aligned with customer technical and business requirements
- Reviewed test setups and coordinated with testing teams for Online testing, including Connectivity and Comfort testing with member banks
- Organized and led daily and weekly conference calls, stand-up meetings, and reconciliation calls with internal and external stakeholders to discuss project status, issues, and process improvements
- Prepared business documents and reviewed test plans against business requirements to ensure results met expectations
- Managed the central mailbox, creating work requests based on client queries and assigning them to project managers, optimizing mailbox and project creation processes.
Education
Master of Science - Business Analytics
University Of Scranton
Scranton, PA 09.2023 - 05.2025
Skills
Excel
PowerBI
Tableau
SQL
Python (Pandas & Matplotlib)
Streamlit
HEDIS
ISO9001
Performance-Monitoring
MicrosoftOffice
Salesforce
Access
OpenAI
Pinecone
Communication
Teamwork
Training
Onboarding
Documentation
KPI-Design
Analysis
Optimization
Problem-Solving
Certification
- Entry Certificate in Business
Analysis (ECBA®) - International
Institute of Business Analysis (IIBA), Apr
2025 - Certified ScrumMaster (CSM) -
Scrum Alliance, Jun 2025 - ISO 9001:2015 Lead Auditor – In
Progress (IRCA Accredited)
Projecthighlights
Insight Suite - Reporting & Dashboard Platform
Built an interactive Streamlit-based analytics suite with anomaly detection and
automated performance reporting features.
Simulated high-volume business workflows with data models and visualizations in Power
BI and SQL, demonstrating enterprise-level scalability.
Documented requirements and created a feature backlog for iterative improvements,
applying Agile best practices.
Followed Agile project documentation processes using backlog management tools(e.g.,
Jira) to plan iterations.
Conducted UAT simulations to validate dashboard functionality and data accuracy.
Result: Improved prototype dashboard load time by 35% and enhanced KPI monitoring
accuracy.
Timeline
Business Analyst - Intern
I3Matrix
09.2025 - Current
Master of Science - Business Analytics
University Of Scranton
09.2023 - 05.2025
Business Performance Analyst – Intern
Integrated Assessment Services Pvt Ltd
07.2021 - 09.2023