Keesha Dowling
Riverview,FL
Summary
Dedicated and detail-oriented healthcare professional with proven experience in both remote and in-office medical settings. Skilled in patient coordination, medical records management, insurance verification, and administrative support. Adept at using electronic health records (EHR) systems, maintaining HIPAA compliance, and ensuring efficient communication between patients and providers. Strong ability to work independently in remote environments while maintaining high productivity and professionalism. Committed to delivering compassionate, accurate, and efficient healthcare support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Advisor
Parallon/HCA-Remote
06.2025 - Current
- Address customer billing inquiries by providing clear explanations of bills and available payment options.
- Receive and process payments efficiently to enhance the accuracy of customer accounts.
- Update customer accounts with precise records, ensuring all contact information is current.
- Verify, update or add insurance information and/or patient demographic information and request rebills.
- Responds to customer needs through competent customer service and prompt problem-solving.
Medical Office Specialist
HCA Blake Medical Specialist
01.2024 - 05.2025
- Coordinated front office operations, emphasizing patient relations, check-in/check-out processes, and appointment scheduling.
- Managed insurance verification to enhance patient intake efficiency and accuracy.
- Maintained precise filing and retrieval of medical records, and recorded co-pays while balancing daily transactions in the computer system.
- Accurately updated patient demographic and policy information in EHR/billing systems.
- Obtained prior authorizations for procedures, imaging, medications and specialist referrals.
- Submitted accurate clinical documentation and CPT/ICD 10 codes to payers.
- followed up with insurance companies to ensure timely approvals and prevent service delays.
Unit Secretary
HCA Healthcare
11.2022 - 12.2023
- Ensured accurate maintenance of patient records and safeguarded protected health information, enhancing data integrity and confidentiality.
- Optimized communication channels by managing calls and messages between patients, visitors, and the care team, improving operational efficiency.
- Supported a collaborative work environment by addressing operational issues and fostering mutual respect among team members.
ER Registrar/Outpatient Registrar
Manatee Memorial Hospital
05.2018 - 03.2022
- Registered patients in the ER with precision, ensuring accurate data entry using EMR/EHR systems.
- Conducted financial screenings and collected co-payments, clearly communicating patient financial responsibilities.
- Obtained necessary signatures on consent and authorization documents efficiently and securely.
- Coordinated patient arrivals with staff, collaborating effectively with physicians and ancillary teams.
Education
High School Diploma - General Education
Excel High School
Minnetonka, MNSkills
- Attention to Detail
- Medical Office Management
- Communication Proficiency (Verbal and Written)
- Understanding of Medical Terminology
- Bilingual: English and Creole Fluency
- Proficiency in Microsoft Word Applications
- Experience as a Medical Receptionist
- Typing Efficiency
- Customer Service Focus
- Safe Patient Handling Practices
- Computer Operation Proficiency
- Experience Within Hospital Environments
- Clerical Functions Expertise
- Organizational Strengths
- Time Management Capabilities
- Knowledge of Insurance Verification Processes
- Time Management
- Ecw, Meditech, Cerner
- Ehr
- Authorizations
Certification
BLS Certification
Timeline
Customer Service Advisor
Parallon/HCA-Remote
06.2025 - Current
Medical Office Specialist
HCA Blake Medical Specialist
01.2024 - 05.2025
Unit Secretary
HCA Healthcare
11.2022 - 12.2023
ER Registrar/Outpatient Registrar
Manatee Memorial Hospital
05.2018 - 03.2022
High School Diploma - General Education
Excel High School