Keesha Ingram
Customer Service Representative
Vernon Hills,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Sales Associate
Grand Events Catering
09.2020 - 11.2024
- Answered customer questions about sizing, accessories, and merchandise care.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Customer Service Representative
Helping Hands Home Health Care
06.2015 - 09.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Associate of Science - Business Administration
City Colleges of Chicago-Harry S Truman College
Chicago, IL06.2009
Skills
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Verbal and written communication
- Data Entry
- Scheduling
- Scheduling appointments
- Greeting and Seating Clients
- Data inputting
- Office Administration
- File Management
- Administrative Support
- Schedule Management
- Mail handling
- Multi-line telephone operation
- Document Management
- Clerical Support
- Professional Demeanor
- Typing Speed
- Service-oriented mindset
- Office Management
- Bookkeeping
- Basic accounting
- Technical Support
- Business operations understanding
- Supply Management
- Database Administration
- Excellent people skills
- Client Service
Timeline
Sales Associate
Grand Events Catering
09.2020 - 11.2024
Customer Service Representative
Helping Hands Home Health Care
06.2015 - 09.2019
Associate of Science - Business Administration
City Colleges of Chicago-Harry S Truman College
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