Keesha Jackson
Upper Marlboro,MD
Summary
Cash Logistics professional experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and efficiency, as well as achieving branch goals. Strong analytical and problem solving skills as well as excellent interpersonal/communication and leadership qualities. Played an instrumental role in increasing customer satisfaction by training and developing professional cash logistic tellers to deliver exceptional quality service. Increased compliance for the cash management department by aiding in internal and external audits. Maintained an exceptional quality scorecard which measured customer satisfaction based on deposit accuracy and timeliness.
Overview
18
18
years of professional experience
Work History
Cash Logistics Supervisor
Brinks Incorporated
07.2021 - Current
- Ensures accountability and the security of all liability and prioritizes daily operations workflow.
- Improved efficiency through employee management, workflow evaluations and monitoring procedures.
- Ensure activities are performed in compliance with company policies and procedures as well as state and federal laws and regulations.
- Cross-train and perform other duties as assigned
Account Services/Facility Operations Assistant
AAFES
11.2016 - 07.2021
- Accountable for local price changes generated through ASAP applications.
- Performs administrative, customer service and operational support to increase the overall efficiency of the company’s daily business operations.
- Cash administration, management of accounts and bank relations.
- Responsible for the daily back office processing and reporting of sales and other financial managerial records for the store.
Cash Logistics Manager
Brinks Incorporated
03.2015 - 08.2015
- Actively recruited and oversaw training for all new branch employees.
- Developed the annual branch business plan for maximum profitability and effectiveness.
- Implemented annual performance appraisals for all branch staff.
- Managed one of the largest cash vaults in the region, achieving high customer satisfaction rates.
- Presented company goals and objectives to new principals.
- Coached and mentor all staff members by offering constructive feedback and taking interest in their long-term career growth.
- Established knowledge-sharing processes for all staff throughout the organization.
Cash Logistics Supervisor
Brinks Incorporated
08.2007 - 03.2015
- Balanced daily cash deposits and bank vault inventories with a zero error balance.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Trained new employees on company customer service policies and service level standards.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Cash Logistics Teller/Clerk
Brinks Incorporated
04.2005 - 08.2007
- Teller responsibilities included accurately verifying, processing and balancing commercial and ATM deposits.
- Processing currency and coin orders for commercial and ATM customers.
- Performing data entry for all currency transactions for various banks.
- Performing critical functions that requires attention to detail and integrity.
Education
High School Diploma - General Studies
Suitland Senior High School
Suitland, MD1995
Skills
- Exceptional customer service professional
- Inventory management background
- Excellent interpersonal communication
- Motivational Leadership
- Process Improvement
- Strong product knowledge
- Quality Assurance
- Operations and Logistics
- Accounting Records
Timeline
Cash Logistics Supervisor
Brinks Incorporated
07.2021 - Current
Account Services/Facility Operations Assistant
AAFES
11.2016 - 07.2021
Cash Logistics Manager
Brinks Incorporated
03.2015 - 08.2015
Cash Logistics Supervisor
Brinks Incorporated
08.2007 - 03.2015
Cash Logistics Teller/Clerk
Brinks Incorporated
04.2005 - 08.2007
High School Diploma - General Studies
Suitland Senior High School
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