Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Keesha Jackson

Chicago,IL

Summary

Results-driven technical consultant with a robust background in project management, implementing effective solutions across pre-analytical, analytical, and post-analytical domains. Proven expertise in troubleshooting, quality assurance, process improvement, and strategic planning. Known for developing and executing innovative ideas aligned with the company's values and vision. Delivers exceptional support, ensuring maximally efficient workflow processes and high-quality outcomes.

Overview

17
17
years of professional experience

Work History

Point of Care Coordinator

University of Chicago Medicine
Chicago, IL
06.2019 - Current

· Orchestrated the seamless implementation of new products and expansions, offering on-site technical and clinical training for medical devices.

· Conducted comprehensive validation studies and executed test verifications for cutting-edge instrumentation, ensuring precision and reliability.

· Provided hands-on technical support to a diverse range of professionals, including physicians, nurses, pharmacists, and medical assistants, fostering a proficient and confident user base.

· Developed, assessed, and presented analytical reports on verification studies, contributing to data-driven decision-making processes.

· Delivered impactful hands-on technical training to staff, fostering a culture of continuous improvement and skill development.

· Maintained meticulous training and competency records for all staff, ensuring compliance with industry standards and regulations.

· Played a pivotal role in assisting new Physician-run laboratories, guiding them through the accreditation and licensure process, and facilitating a smooth transition to operational excellence.

Medical Technologist, Microbiology

Mount Sinai Health System
Chicago, IL
01.2007 - 06.2019

Conducted vital laboratory procedures integral to the diagnosis, treatment, and prevention of diseases, ensuring the accuracy and reliability of patient results. Proficiently verified, recorded, and reported precise findings, demonstrating a commitment to maintaining the highest standards of healthcare. Applied analytical expertise to perform a diverse range of tests encompassing bacteriology, serology, PCR, and parasitology, contributing to comprehensive patient care.

  • Analyzed culture results for accuracy and prepared reports with findings for physicians.
  • Performed routine maintenance on laboratory equipment such as autoclaves, microscopes and incubators.
  • Attended regular meetings with supervisors regarding progress of various tasks assigned.
  • Performed microscopic and macroscopic examinations of body fluids, including urine, to detect the presence of microorganisms.
  • Tested patient specimens using automated systems or manual methods according to established protocols.
  • Identified bacterial cultures from specimens using biochemical tests, serological methods and other laboratory procedures.
  • Provided technical guidance and instruction to medical technologists in training.
  • Maintained accurate records of test results and generated comprehensive reports for review by physicians and other healthcare providers.
  • Reviewed laboratory reports for accuracy prior to release to requesting physicians or hospital staff members.
  • Investigated any discrepancies found during testing process.

Education

MBA - General Business

National Louis University
Chicago, IL
02-2025

Bachelor of Science - Microbiology

Western Illinois University
Macomb, IL
12-1998

Skills

  • Performance Improvement
  • Healthcare regulations
  • Program Oversight
  • Patient Care Coordination
  • Office Administration
  • New Hire Training
  • HIPAA Compliance
  • Interdepartmental Collaboration
  • Articulate Communication
  • Critical Thinking Skills
  • Regulatory Compliance
  • Quality Assurance

  • Policy compliance
  • Project Management
  • Relationship Building
  • Strategic Planning
  • Process Improvements
  • Proficient in EPIC Beaker, Telcor QML, Epoc EDM, Data Innovations EP Evaluator, Excel, PowerPoint

Affiliations

· Conducted accelerated training for 500+ agency nurses and medical staff, ensuring proficient bedside laboratory testing post-workforce disruption.

· Contributing author to a chapter in the upcoming Springer Medical textbook, "Transformation Impacting Healthcare in the New Millennium."

Timeline

Point of Care Coordinator

University of Chicago Medicine
06.2019 - Current

Medical Technologist, Microbiology

Mount Sinai Health System
01.2007 - 06.2019

MBA - General Business

National Louis University

Bachelor of Science - Microbiology

Western Illinois University
Keesha Jackson