Keesha Spain
Commerce Twp,MI
Summary
A highly skilled professional with a proven track record in fostering innovation, optimizing operations, and building lasting relationships. Experienced in team leadership, client management, and overseeing daily operations to enhance client and employee satisfaction. Adept at problem solving, communication and creating nurturing environments for all. Seeking to apply transferable skills in a new field with opportunities for growth. Strong background in coaching, training, and supporting others, with a focus on personal and business development, as well as extensive experience in customer relations and childcare.
Overview
13
13
years of professional experience
Work History
Family Nanny
Jameson Family
04.2013 - Current
- Established lasting, professional connections with families and children.
- Managed challenging behaviors calmly and effectively, encourage self regulation.
- Adapted quickly to evolving family dynamics or schedule changes to ensure a smooth transition period for the children involved.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized creative projects to promote artistic expression, critical thinking, and problem-solving skills.
- Fostered a nurturing and supportive environment by consistently addressing the physical, emotional, and social needs of each child.
- Identified warning signs of emotional and developmental problems in children.
Medical Spa Office Director
Kyle Farr Aesthetics
11.2021 - 09.2023
- Optimized office space utilization, resulting in increased employee/client satisfaction and comfort.
- Oversaw facilities maintenance to ensure a safe, clean, productive workspace for employees, identifying potential hazards before they became problematic issues.
- Managed vendor relationships, ensuring timely deliveries and on-going open communication
- Provided exceptional customer service by promptly addressing inquiries from both internal staff members and external clients.
- Oversaw office inventory by ordering, stocking and shipment receiving, maintaining retail displays,
- Organized and updated filing systems, databases, records and other information resources.
- Identified opportunities to improve office operations and efficiency.
- Completed bi-weekly payroll for employees.
- Improved office operations by automating client correspondence, record tracking and data communications.
Independent Director, National Recruiter & Trainer
Perfectly Posh
10.2011 - 06.2019
- Followed up with applicants/customers sourced via industry-specific pipelines, events and job fairs.
- Facilitated new employee orientations to foster positive team attitude.
- Grew my organization from ground floor that brought in upwards of $10M annually and included over 20,000 individuals.
- Assisted corporate office with new product launches.
- Kept team focused on customer centric culture.
- Responsible for networking across multiple platforms, social media management, customer follow up shipping services and more.
Education
Some College (No Degree) - Early Childhood Education
Schoolcraft College
Livonia, MIHigh School Diploma -
Northville High School
Northville, MI06.1997
Skills
- Dependable and Responsible
- Creative Thinking
- Goal Attainment
- Prospecting Clients/Customers
- Product and service knowledge
- Time management
- Interpersonal communication skills
- Retail merchandising
- Relationship building
- Problem resolution
Timeline
Medical Spa Office Director
Kyle Farr Aesthetics
11.2021 - 09.2023
Family Nanny
Jameson Family
04.2013 - Current
Independent Director, National Recruiter & Trainer
Perfectly Posh
10.2011 - 06.2019
Some College (No Degree) - Early Childhood Education
Schoolcraft College
High School Diploma -
Northville High School
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