Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keeshawn Medlock

Houston,TX

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

11
11
years of professional experience

Work History

CSR 1/ CSR2

FirstSource -BlueCross Blue Shield
Louisville, KY
11.2023 - 06.2024
  • Researched, analyzed and resolved complex customer inquiries regarding benefits programs.
  • Monitored eligibility status for employees within the organization's database systems.
  • Assisted customers with enrollment forms, claims processing, and other related tasks.
  • Responded to customer inquiries concerning benefits information via telephone or email.

Customer Service Specialist

Signpost CSR
Portland , OR
03.2021 - 10.2023
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Customer Service Representative

Empereon Call Center
Houston, TX
09.2017 - 02.2021
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked with fellow sales team members to achieve group targets.

Customer Service Representative

Iqor
Houston, TX
07.2013 - 09.2017
  • Addressed customer inquiries to provide information and explanations on coverage and terms, expediting claims.
  • Verified claim data correctness in preparation for processing.
  • Maintained comprehensive database for enrollment data, claim submission and payment information.

Education

High School Diploma -

South Houston High School
South Houston, TX
07.2010

Skills

  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Customer Service

Timeline

CSR 1/ CSR2

FirstSource -BlueCross Blue Shield
11.2023 - 06.2024

Customer Service Specialist

Signpost CSR
03.2021 - 10.2023

Customer Service Representative

Empereon Call Center
09.2017 - 02.2021

Customer Service Representative

Iqor
07.2013 - 09.2017

High School Diploma -

South Houston High School

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Keeshawn Medlock