Keetla Austin
Manor,TX
Summary
Results-oriented operations leader skilled in team leadership, guest relations, and conflict resolution. Successfully managed daily operations while fostering a culture of continuous improvement and excellence among staff, driving organizational success.
Experienced with optimizing operational workflows and driving efficiency improvements. Utilizes strategic planning to align company goals with operational capabilities. Track record of managing cross-functional teams to achieve targeted outcomes.
Overview
7
7
years of professional experience
Work History
General Manager of Operations
ESA Management LLC.
Austin, TX
06.2019 - Current
- Oversee daily operations, ensuring alignment with company goals and strategic objectives.
- Develop and implement process improvements to enhance efficiency and reduce operational costs.
- Lead cross-functional teams to optimize resource allocation and improve service delivery standards.
- Mentor staff in best practices for operational excellence, fostering a culture of continuous improvement.
- Supervise, develop, and trained staff across front desk, housekeeping, and operations teams.
- Manage budgets, labor scheduling, and operational expenses to support profitability.
- Resolve guest concerns quickly and professionally to maintain service quality.
- Implement procedures that improved efficiency, accountability, and team performance.
- Coordinate with vendors, maintenance, and department heads to keep operations running effectively.
Education
Bachelor of Interior Design - Interior Design
Interior Design Institute
San Francisco, CA12-2026
Skills
- Operations management
- Staff development
- Business analysis
- Logistics management
- Team leadership and staff development
- Guest relations and service recovery
- Budget management and cost control
- Scheduling and labor management
- Vendor and inventory oversight
- Training, coaching, and performance management
- Problem-solving and conflict resolving
Languages
English
Full Professional
Timeline
General Manager of Operations
ESA Management LLC.
06.2019 - Current
Bachelor of Interior Design - Interior Design
Interior Design Institute