Keevon Patterson
Starkville,MS
Summary
I am a highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
3
3
years of professional experience
Work History
Cleaning Line Worker
HPJ Industries
Eupora, MS
12.2024 - Current
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Performed quality control checks to ensure product specifications were met.
- Unloaded finished goods from conveyor belt after completion of assembly process.
- Maintained clean worksite to avoid hazards from chemicals and fragile products.
- Inspected and repaired products to meet project expectations.
Customer Service Representative
Sitel
Remote, MS
08.2023 - 10.2024
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Consulted with customers to resolve service and billing issues.
- Assisted with the deployment of new applications and updates to existing applications.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
Frontend Team Lead
Walmart
Starkville, MS
12.2021 - 07.2023
- Established clear expectations for employees, providing guidance when needed.
- Welcomed large volume of guests and improved overall customer service.
- Troubleshooted complex problems related to front-end applications.
- Assigned and monitored daily tasks for the front-end team members.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
High School Diploma -
East Webster High School
Cumberland Ms05-2019
Skills
- Technical support
- Building rapport
- Providing customer service
- Leadership
- Issue resolution
- Teamwork and collaboration
- Assembly and production
- Equipment maintenance
- Heavy lifting
Timeline
Cleaning Line Worker
HPJ Industries
12.2024 - Current
Customer Service Representative
Sitel
08.2023 - 10.2024
Frontend Team Lead
Walmart
12.2021 - 07.2023
High School Diploma -
East Webster High School
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