Summary
Overview
Work History
Education
Skills
Custom Section
Military
Accomplishments
Certification
Languages
References
Timeline
BusinessAnalyst
Kefu Aiken

Kefu Aiken

Monroe,GA

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Current Student with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Motivated professional offering bachelor of science in Healthcare Administration and Management. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Ambitious, career-focused job seeker, anxious to obtain an open position to help launch career while achieving company goals.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Protection Officer

P.A.S.S. Protection Agency and Security Staffing
Atlanta
08.2023 - Current
  • Monitored and supervised customer's activities in store to detect signs of attempted theft.

  • Furnished insights and collaborated with leadership to develop loss prevention policies and initiatives.
  • Adhered strictly to established policies, procedures, and protocols for maintaining security operations.
  • Analyzed system risk to identify and implement appropriate security countermeasures.
  • Prepared detailed reports concerning all security breaches or violations encountered during patrols.
  • Analyzed data from security systems such as access control lists, alarm triggers, and video recordings.
  • Responded to alarms and dispatched appropriate personnel to the scene.
  • Remained alert at all times while on duty in order to respond quickly in an emergency situation.
  • Observed surroundings for any suspicious behavior or activities that may compromise safety protocols.
  • Determined possible breach of company proprietary data to unauthorized resources and analyzed past performance data to enhance operations.
  • Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.
  • Provided escorts for visitors and employees as needed.
  • Conducted security checks of personnel, vehicles, equipment, and documents at entry points.
  • Inspected buildings periodically for signs of intrusion or damage to property.
  • Made recommendations to improve security procedures and systems.

Case Management Coordinator

Operation Rally Point
Monroe, GA
11.2022 - 08.2023
  • Handled administrative procedures to meet objectives set by boards of directors or senior management.
  • Recruited, interviewed, and hired volunteers and staff.
  • Prepared and maintained budgets, personnel records or training manuals.
  • Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
  • Participated in case conferences with multi-disciplinary team to discuss client care planning and progression.
  • Monitored progress of cases by collecting data from multiple sources.
  • Attended trainings and workshops related to case management principles and techniques.
  • Performed audits of objectives and case progression for case management team.
  • Developed and implemented case management plans for clients according to individual needs.
  • Constructed case notes and comprehensive reports for data entry into [Software] portal.
  • Counseled individuals on personal issues such as substance abuse or behavioral problems that may be impacting their ability to manage their own care plan effectively.
  • Spoke to community groups to explain and interpret purposes, programs, and policies.
  • Advocated for members and families to coordinate care and navigate resources within [Type] system.
  • Educated clients on various topics related to their individual cases.
  • Directed and trained highly qualified staff to manage time effectively while keeping patients content and comfortable.
  • Directed activities of professional and technical staff members and volunteers.
  • Maintained detailed records of all interactions with clients in accordance with HIPAA regulations.
  • Participated in team meetings to discuss best practices and new approaches for managing cases.
  • Assessed and identified service delivery challenges and opportunities within local area.

Security Officer

Principle Intelligence
Austell, GA
06.2022 - Current
  • Adhered to post orders while maintaining a visible presence around the property.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Maintained accurate logs of all security related activities.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Maintained high levels of alertness throughout shifts.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Identified suspicious activity to determine appropriate response.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Guarded restricted areas to prevent unauthorized entry.
  • Monitored access control systems and key code records for suspicious activities.
  • Checked for safety hazards and took corrective action when necessary.
  • Explained security protocols to employees and guests to promote readiness for emergency situations.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Observed patrons and customers to quickly address security situations.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Investigated reported incidents to protect company assets.
  • Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
  • Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at Alexandar at Stonecrest Apartments facilities.

Executive Secretary

Veterans Community Outreach Foundation
Clarkston, GA
01.2015 - Current
  • Responsible for maintaining confidential files pertaining to executive operations.
  • Assisted with special projects as needed; provided input on project plans when requested.
  • Reviewed incoming reports, applications and memos to determine workplace priorities.
  • Delivered optimal administrative, customer service and case management support.
  • Advocated and worked collaboratively to standardize processes, procedures and communications.
  • Prepared invoices and drafted memos for executives.
  • Organized, scheduled and confirmed board and team meetings.
  • Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
  • Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
  • Compiled information from multiple sources into concise summaries for review by executive team members.
  • Maintained filing system for all documents related to executive activities.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Executed special objectives and projects in response to executive team and board member requests.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
  • Managed director's calendar and prepared meeting agenda and materials.
  • Processed invoices related to executive activities according to established guidelines.
  • Facilitated internal communication by distributing information and scheduling presentations.
  • Managed executives' calendars to keep track of events, meetings and activities.
  • Attended corporate functions to assist executives with networking opportunities.
  • Initiated regular staff meetings to advance open communications, facilitate teamwork and improve morale.
  • Created spreadsheets using Microsoft Excel to record data regarding departmental expenses and budgets.
  • Took detailed notes in meetings and disseminated information afterward.
  • Prepared agendas and took minutes of meetings attended by the executive staff.
  • Ensured that all records were maintained in accordance with company policies and procedures.
  • Prepared accounts payable paperwork necessary to process invoices.
  • Prepared, formatted and bound reports for professional presentations.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Organized and prepared meeting rooms and equipment for onsite and offsite events.
  • Monitored emails received by executive personnel; responded promptly when appropriate.
  • Ordered office supplies to keep stationary and inventory properly stocked.
  • Maintained office by preparing payroll, designing filing systems and reviewing and approving supply requisitions.
  • Negotiated favorable terms and pricing agreements with vendors and providers for service at special events and meetings.
  • Reconciled financial statements submitted by subordinates; prepared monthly reports on discrepancies found.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
  • Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
  • Facilitated communication between executives and other departments within the organization.
  • Organized meetings, conferences, and travel arrangements for executives.
  • Managed calendar of appointments for executives; scheduled appointments with internal and external contacts.
  • Updated and implemented administrative and executive support policy changes and monitored effects.

EEG Technologist

Grady Health Systems
Atlanta
06.2010 - 04.2013
  • Complies with Standard Precautions guidelines and all other Infection Control procedures and safety standards to maintain and promote a clean and healthy work environment
  • Maintains hospital and unit-specific competencies as required
  • Participates in unit-based and system-wide Performance Improvement Program
  • Supports cost efficient/effective delivery of care
  • Serves as a resource/model through compliance with standards of care and with Department of Nursing, Hospital and organizational policies and procedures
  • Performs other related duties as required.

EEG Technologist

Emory University Medical Center and Clinics
Atlanta, GA
09.2009 - 11.2009
  • Complies with Standard Precautions guidelines and all other Infection Control procedures and safety standards to maintain and promote a clean and healthy work environment
  • Maintains hospital and unit-specific competencies as required
  • Participates in unit-based and system-wide Performance Improvement Program
  • Supports cost efficient/effective delivery of care
  • Serves as a resource/model through compliance with standards of care and with Department of Nursing, Hospital and organizational policies and procedures
  • Performs other related duties as required.
  • Provided instruction to patients regarding the use and operation of EEG equipment.
  • Reviewed orders from physicians and ensured that they comply with departmental policies.
  • Managed inventory levels for supplies needed for performing EEG procedures.
  • Collected patients' medical information to customize test parameters.
  • Ensured compliance with applicable regulatory standards related to the use of medical devices.
  • Performed comprehensive evaluations of EEG recordings to ensure quality control and accuracy.
  • Collaborated with physicians and nurses in order to interpret test results accurately.
  • Conducted ongoing maintenance checks on all equipment used in the lab or clinic setting.
  • Scheduled and completed more than 30 procedures per week in high-volume practice.
  • Inspected electrodes regularly for signs of wear or damage before use.
  • Scheduled and completed more than 30 procedures per week in high-volume practice.

  • Documented patient information such as medical histories, medications, test results, and other relevant details.
  • Responded promptly to technical issues with EEG systems by troubleshooting and providing necessary repairs.
  • Assisted in training new staff members on the proper use of EEG equipment.
  • Utilized advanced technology such as brain mapping software when analyzing data from tests.
  • Tracked patient data, transcribed physician dictation and updated EMR charts.
  • Worked with neonates, infants, children, adults and geriatric patients, making patients comfortable, answering questions and monitoring health.
  • Maintained accurate records of all procedures performed on site or at remote locations.
  • Set up EEG systems according to established protocols prior to each procedure.
  • Participated in research projects conducted within the facility related to neurological conditions.
  • Collected and documented results and performed calculations to help physicians interpret scans.
  • Assisted in patient preparation for EEG examinations, including placement of electrodes and recording of patient history.
  • Analyzed data collected from EEGs using specialized software applications.
  • Developed detailed reports based on findings obtained from EEG testing sessions.
  • Supervised subordinate staff, trained new employees and delegated tasks.
  • Summarized technical data to assist physicians in diagnosing brain, sleep and nervous system disorders.
  • Monitored patients during EEG tests to ensure safety, comfort, and proper functioning of equipment.
  • Recognized by management for providing exceptional customer service.
  • Modified existing software systems to enhance performance and add new features.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Planned and completed group projects, working smoothly with others.
  • Understood and followed oral and written directions.
  • Identified needs of customers promptly and efficiently.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Delivered products to customer locations on time.
  • Worked with cross-functional teams to achieve goals.
  • Collaborated with others to discuss new opportunities.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.

CNA Float / Sitter / EEG Technologist

University of Kansas Medical Center
Kansas City, KS
09.2005 - 09.2009
  • Assists RN/LPN in providing patient care according to individual needs by observing IV site appearance, assisting with range of motion, ambulation, patient transfers, diet, elimination, hygiene, performing pre-and post-operative procedural care, and assisting with respiratory functions/procedures
  • Ensures that prescribed measures related to hygiene, comfort and rest are provided
  • May operate converter chair, lifts, scales, beds, stretchers, wheelchairs, non-invasive BP monitors, automatic thermometer, sphygmomanometer, and pulse oximeter
  • Participates in shift report as required
  • Competent to perform procedures as delegated after observation by authorized teacher according to Department Policy
  • Seeks assistance as needed
  • EEG Tech: Responsibilities included but not limited to providing high quality patient care while performing Ambulatory EEG testing and Routine EEG studies based on national guidelines and company policies and procedures.
  • Documented activities and recorded information in EMR system.
  • Documented patient care services by charting in designated areas.
  • Monitored food intake and output as directed by nursing staff.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Provided emotional support to family members during difficult times.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Used mobility devices to transport patients.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Reported changes in patient conditions to registered nurse or physician.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Planned and completed group projects, working smoothly with others.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Delivered products to customer locations on time.
  • Modified existing software systems to enhance performance and add new features.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Collaborated with others to discuss new opportunities.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Maintained updated knowledge through continuing education and advanced training.

CNA Float

Chesapeake General Hospital
Chesapeake, VA
09.2005 - 07.2006
  • Assists RN/LPN in providing patient care according to individual needs by observing IV site appearance, assisting with range of motion, ambulation, patient transfers, diet, elimination, hygiene, performing pre-and post-operative procedural care, and assisting with respiratory functions/procedures
  • Ensures that prescribed measures related to hygiene, comfort and rest are provided
  • May operate converter chair, lifts, scales, beds, stretchers, wheelchairs, non-invasive BP monitors, automatic thermometer, sphygmomanometer, and pulse oximeter
  • Participates in shift report as required
  • Competent to perform procedures as delegated after observation by authorized teacher according to Department Policy
  • Seeks assistance as needed.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Monitored food intake and output as directed by nursing staff.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Transported residents within the facility as needed.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Documented patient care services by charting in designated areas.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Provided emotional support to family members during difficult times.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Reported changes in patient conditions to registered nurse or physician.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Documented activities and recorded information in EMR system.
  • Assisted residents in preparing for activities and social programs.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Distributed drinking water and nourishment to residents.
  • Supported non-ambulatory residents in range of motion exercises.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Helped residents walk with or without self-help devices.
  • Used mobility devices to transport patients.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Understood and followed oral and written directions.
  • Completed day-to-day duties accurately and efficiently.

Certified Nursing Assistant / Patient Access Supervisor

Hilton Head Medical
Hilton Head, SC
06.2001 - 07.2003
  • CNA: Grooming and bathing patients with low mobility
  • Preparing each patient room with necessary items like blankets, pillows, medical equipment and bathroom needs
  • Helping patients eat and take medications
  • Making sure they have regular meals and proper medication dosages
  • Monitoring vitals and patient behavior and reporting them to the nursing and medical staff
  • Assisting patients with mobility needs, transferring them from wheelchair to bed
  • Turning or adjusting patients in bed to prevent bedsores or other discomfort
  • Exercising patients by helping them walk
  • Excellent interpersonal skills, including customer service, patience, empathy and compassion
  • Effective communication skills, including active listening, writing, speaking and reading comprehension
  • Good collaboration and teamwork skills
  • Fast and adaptive problem-solving abilities
  • Keen attention to detail
  • In-depth understanding of patient care policies and regulations
  • Familiarity with symptoms and signs of improvement for a number of medical conditions
  • Comfortable working with specific populations of patients, including elderly patients and those with special needs
  • Physical strength and stamina
  • Patient Access: Perform patient registration function when needed to ensure wait times are kept to a minimum
  • Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations
  • Ensure QA on registrations for all areas of Registration
  • Provide continuous training for and communicates changes to existing employees
  • Prepare payroll and completes monthly work schedules as needed to ensure adequate staffing levels
  • Follow-up on patient complaints promptly.

Float Unit Secretary

Beaufort Memorial Hospital
Beaufort, SC
04.1999 - 07.2003
  • Performs clerical duties related to procedures such as admission, discharge, transfer, and death
  • Ensures STAT orders are brought to the attention of licensed nursing personnel
  • Transcribes physician's orders accurately and in a timely manner and notifies consults as ordered
  • Requisitions supplies and equipment, maintenance and repair services, and prepares related forms
  • Keeps unit stock and equipment inventories at appropriate levels
  • Answers telephone and intercoms; relays and documents messages
  • Helps to ensure that follow-up to patients request is timely.
  • Greeted visitors and patients in a courteous and friendly manner.
  • Ordered and maintained supply inventory for medical office.
  • Provided patient information to facilitate timely admissions and discharges.
  • Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
  • Performed basic bookkeeping duties such as tracking payments received from insurance companies or patients.
  • Distributed incoming mail throughout the hospital in a timely manner.
  • Answered telephone calls promptly and directed them to appropriate personnel or departments.
  • Drafted and distributed memos and emails for entire unit.
  • Managed the front desk area ensuring neatness at all times.
  • Coordinated with other departments to ensure timely delivery of services to patients.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Retrieved physicians' paperwork, including lab test requests.
  • Updated group medical records and technical library to promote smooth office operations.
  • Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Checked outpatients upon completion of their visit, collected co-payments if necessary and processed billing paperwork.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Prepared documents for signature by physicians or other authorized personnel.
  • Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
  • Collaborated with medical scientists to prepare reports, articles or conference presentations.
  • Facilitated timely execution of lab tests and medication refills.
  • Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
  • Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
  • Assisted with admitting processes including completing forms, obtaining signatures and verifying insurance coverage.
  • Managed unit call reception and routed calls to correct department.
  • Communicated with patients with compassion while keeping medical information private.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
  • Compiled reports on daily activities for review by supervisor.
  • Processed physician orders ensuring accuracy of documentation prior to submission for approval.
  • Compiled and coded patient information or data in appropriate computer system.
  • Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
  • Transcribed doctors' orders, including medication and lab test requests.
  • Collected discharge summaries from nurses or physicians before release of patients from the facility.
  • Completed relevant insurance and other claim forms.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Scheduled diagnostic tests and procedures for patients according to established protocols.
  • Compiled physical and digital documents, charts and reports.
  • Arranged hospital admissions for patients as required.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Conducted follow-up phone calls to discharged patients regarding their care after leaving the hospital.
  • Organized laboratory specimens for pick-up by courier service.
  • Attended regular meetings with department heads to discuss any changes in procedures or policies affecting unit operations.
  • Interviewed patients to complete case histories and intake forms.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Scheduled and confirmed patient appointments and consultations.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Transcribed recorded practitioners' diagnoses and recommendations into medical records.
  • Assisted physicians with finalizing reports, speeches or presentations.
  • Monitored unit supply levels and notified management of ordering needs.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Understood and followed oral and written directions.
  • Maintained schedule of class assignments to meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Delivered products to customer locations on time.
  • Worked with cross-functional teams to achieve goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Achieved cost-savings by developing functional solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained updated knowledge through continuing education and advanced training.

Healthcare Phone Operator

Genesis Healthcare
Watertown, NY
02.1996 - 02.1997
  • Scheduling patient appointments and answering telephone calls
  • Understand the practice scheduling rules
  • Appointment reminder calls
  • Work referral and direct referral messaging within eClinical
  • Update patient demographics
  • Tracking of no-show appointments; letters as needed
  • Documents and distributes messages as needed
  • Assists in distribution of faxes and scans throughout the day
  • Scans reports/paperwork as needed into the EMR
  • Maintains order/cleanliness of assigned work stations
  • Will perform other duties and tasks as assigned by the Practice Administrator or physician.
  • Updated personnel directory to keep telephone extensions and employee information current.
  • Documented messages left by callers and delivered vital information to intended employees.
  • Utilized paging technology within organization to connect quickly with key people.
  • Transcribed message details to promptly relay to appropriate recipients.
  • Handled typing and data entry duties to correct and update electronic telephone directories.
  • Suggested and checked alternate spellings, locations or listing formats to customers lacking details or complete information.
  • Demonstrated excellent problem-solving skills when resolving complex customer requests or inquiries.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Answered incoming calls and directed them to the appropriate department or individual.
  • Participated in emergency preparation meetings to understand crisis management procedures.
  • Developed strong professional relationships with employees and clients through effective customer service skills.
  • Monitored system performance levels to ensure quality service was maintained at all times.
  • Calculated and quoted charges for long-distance connections.
  • Oversaw appointment scheduling for corporate employees and company visitors.
  • Assisted individuals with hearing difficulties with using assistive services to complete calls.
  • Called prospective customers by operating telephone equipment, automatic dialing systems and other telecommunications technologies.
  • Took messages from callers and accurately relayed details to intended staff.
  • Provided customer service support for customers with questions or technical issues.
  • Monitored automated systems for placing collect calls and intervened for callers needing assistance.
  • Connected incoming calls quickly using multi-line telephone system to keep hold times under [Number] seconds.
  • Connected incoming calls quickly using multi-line telephone system to minimize hold times.
  • Assisted in troubleshooting phone system issues.
  • Offered special assistance to persons unable to dial or in emergency situations.
  • Developed relationships with customers through effective communication techniques.

Call Center Supervisor

Providian Financial
North Highlands
09.1995 - 02.1996
  • Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products
  • Ensuring agents understand and comply with all call center objectives, performance standards, and policies
  • Answering agent questions regarding best practices or difficult calls
  • Identifying operational issues and suggesting possible improvements
  • Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary
  • Preparing reports and analyzing data to assist management as they determine call center goals
  • Working with other supervisors and management team members to support agents and maximize customer satisfaction.

Packer / CPU Installer

Hewitt Packard Bell
Sacramento
01.1994 - 01.1995
  • Stack and pile finished goods into containers
  • Prepare goods for shipment
  • Pack them following a specific set of instructions
  • Clean and prepare containers for packing
  • Check to ensure containers are damage free
  • Verify if items pulled out of package are correct
  • Maintain database of packages
  • Fill out forms and papers to record measurement, weight, and product count
  • Keep track of inventory
  • Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks
  • Seal and label each container
  • Move completed packages for loading
  • Load or stuff different products or merchandise
  • Count items
  • Review packing lists
  • Mark and label containers
  • Seal containers with glue and fasteners
  • Tag containers with marking tools.
  • Transported packages to customers' vehicles.
  • Collaborated with colleagues from other departments in order to coordinate efficient workflow processes.
  • Transferred packaged product from packaging to recipient or stock.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Marked and labeled containers, container tags or products using marking tools.
  • Assembled cartons, crates and containers to prepare for shipping.
  • Inspected packages for accuracy and completeness before shipping.
  • Assembled, lined and padded cartons and containers.
  • Reported safety or workflow concerns to leadership for further investigation.
  • Notified team leader of product discrepancies and equipment malfunctions.
  • Verified labels for appropriate order numbers and item specifications.
  • Utilized barcode scanners to track incoming and outgoing shipments.
  • Sealed containers or materials using glues, fasteners and tape.
  • Adhered to product safety and hygiene guidelines for health and regulatory compliance.
  • Applied lids or close-ups in finalization of product.
  • Assembled cardboard boxes according to customer specifications.
  • Loaded and unloaded items from machines, carts and dollies.
  • Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
  • Remove completed or defective products or materials, placing on conveyors or loading docks.
  • Placed or poured products or materials into containers or filled containers from spouts or chutes.
  • Measured, weighed and counted products and materials.
  • Obtained, moved and sorted products and materials.
  • Examined and inspected containers, materials or products to meet quality specifications.
  • Packed products in accordance with specified instructions.
  • Organized inventory in the warehouse according to established procedures.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Ensured that all safety regulations were followed at all times during loading and unloading operations.
  • Accomplished production goals by working with speed and accuracy.
  • Wrapped items securely using appropriate packing materials.
  • Cleaned containers, supplies or work areas using cleaning solutions.
  • Recorded product, packaging and order information on forms and records.
  • Labeled boxes, crates, and other containers accurately.
  • Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.
  • Maintained updated knowledge through continuing education and advanced training.
  • Recognized by management for providing exceptional customer service.
  • Planned and completed group projects, working smoothly with others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Modified existing software systems to enhance performance and add new features.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Understood and followed oral and written directions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked with cross-functional teams to achieve goals.
  • Completed day-to-day duties accurately and efficiently.

Education

Executive Protection Agent - Security Protection

Phalanx Internation Academy of Exeutive Protection
Austell, GA
09-2022

Bachelor of Science - Healthcare Administrator / Management

University Of Phoenix
Phoenix, AZ
10-2013

Electroneurodiagnostic And Electroencephalographic Technology

University Kansas Medical Center
Kansas City, KS
06-2008

General College Prep

Luther Burbank High School
Sacramento, CA
06-1994

Skills

  • Asset Protection
  • Client Relations
  • Telecommunications Systems
  • Risk Assessment
  • Reporting and Documentation
  • Risk Mitigation
  • Excellent Communication
  • Emergency Response
  • Managing Security Breaches
  • Contractor Management

Custom Section

Focus of Georgia is an established Atlanta-based employment organization that specializes in Accounting/Financial, Administrative/Clerical, Call Center and Technology. Because we have a team of recruiting professionals dedicated to each of these specialties, we are more connected and better equipped to match the best talent with the most dynamic companies. We find our candidates jobs that they're uniquely qualified for, and very often the positions turn into long-term or full-time work.

Military

US NAVY, United States, E-2, 10/1995, 12/1995, Nation Defense Medal

Accomplishments

  • WHO's WHO AMOUNG HIGH SCHOOL STUDENTS - 06/1994 (graduated in 3 years)
  • United States Navy 12/1995 E-2 Seamen Apprentice / National Defense Medal / Honorable discharge
  • Employee of the Month - Hilton Head Medical 05/2003

Certification

  • C.N.A. - certified nursing assistant - 10/1999
  • Electroencephalogram Technologist - 06/2008
  • Executive Protection Agent - 09/2022

Languages

Spanish
Limited
Chinese
Elementary

References

References available upon request.

Timeline

Protection Officer

P.A.S.S. Protection Agency and Security Staffing
08.2023 - Current

Case Management Coordinator

Operation Rally Point
11.2022 - 08.2023

Security Officer

Principle Intelligence
06.2022 - Current

Executive Secretary

Veterans Community Outreach Foundation
01.2015 - Current

EEG Technologist

Grady Health Systems
06.2010 - 04.2013

EEG Technologist

Emory University Medical Center and Clinics
09.2009 - 11.2009

CNA Float / Sitter / EEG Technologist

University of Kansas Medical Center
09.2005 - 09.2009

CNA Float

Chesapeake General Hospital
09.2005 - 07.2006

Certified Nursing Assistant / Patient Access Supervisor

Hilton Head Medical
06.2001 - 07.2003

Float Unit Secretary

Beaufort Memorial Hospital
04.1999 - 07.2003

Healthcare Phone Operator

Genesis Healthcare
02.1996 - 02.1997

Call Center Supervisor

Providian Financial
09.1995 - 02.1996

Packer / CPU Installer

Hewitt Packard Bell
01.1994 - 01.1995

Executive Protection Agent - Security Protection

Phalanx Internation Academy of Exeutive Protection

Bachelor of Science - Healthcare Administrator / Management

University Of Phoenix

Electroneurodiagnostic And Electroencephalographic Technology

University Kansas Medical Center

General College Prep

Luther Burbank High School

Similar Profiles

CREATE PROFILE
Kefu Aiken