Kegan Armstrong
Cave City,AR
Summary
Dynamic professional with extensive experience at Optimum as a Lead Field Technician, excelling in staff management and safety compliance. Proven track record in problem resolution and enhancing team performance. Skilled in project management and customer rapport, consistently delivering high-quality results while adapting to changing demands.
Overview
14
14
years of professional experience
Work History
Lead Field Technician
Optimum
Batesville, AR
12.2021 - Current
- Gained comprehensive skillsets for maintaining, troubleshooting, and repairing telecom services; i.e. coaxial cable, internet/data services, telephone, fiber networks.
- Supervised field operations, ensuring compliance with safety protocols and industry standards.
- Trained and mentored junior technicians, enhancing team performance and skill development.
- Building repertoire with Optimum customers to provide updates, gather information and resolve issues.
- Regularly communicated with team members to report progress, discuss issues and seek guidance.
- Collaborated with team members to resolve complex technical issues or high-demand assignments requiring more than singular personnel.
- Diligently followed standard operating procedures while delivering high-quality work.
- Adhered to safety protocols, maintaining a complaint-free and accident-free record.
- Developed and executed strategies to enhance team performance in response to varying weather conditions and emergency scenarios.
Owner/Operator/Manager
Cyber-K Vapor
Batesville, AR
03.2014 - 08.2021
- Recorded inventory sales into organization's bi-monthly income report.
- Familiarized with standard software services. (Microsoft office tools, POS systems)
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Developed and maintained relationships with customers and suppliers through continual communication and interaction.
- Verified timekeeping records and handled any discrepancies with employees.
- Issued tax forms on annual basis.
- Strived for improvements and strategically capitalized on current and ever changing market trends, resulting in increased sales upon meeting consumer needs and expectations.
- Worked flexible hours; night, weekend, and holiday shifts.
Machine/ Equipment Operator
Flowers Bakery
Batesville, AR
07.2012 - 01.2014
- Tended equipment during operation and monitored readouts to determine areas of concern and quickly correct problems.
- Assisted technicians in machine handling and set up.
- Packaged and moved completed products.
- Closely inspected parts for cleanliness and freedom from contaminants.
Education
High School Diploma -
Batesville High School
Batesville, AR05-2012
Skills
- Staff Management
- Safety and compliance
- Project Management
- Equipment and machinery operations
- Flexibility & Adaptability
- Web Security
- Microsoft Office
- Issue Resolution
- Customer Rapport
Accomplishments
- Optimum 2022 Circle of Excellency Award winner
Timeline
Lead Field Technician
Optimum
12.2021 - Current
Owner/Operator/Manager
Cyber-K Vapor
03.2014 - 08.2021
Machine/ Equipment Operator
Flowers Bakery
07.2012 - 01.2014
High School Diploma -
Batesville High School